ACE CAR RENTAL REVIEWS

Terrible reserved a 15 seater and it was not available!

Car was fine. Ace staff were extremely pushy on upwelling insurance

Booking was perfect

Bonne voiture neuve, mais pas celle que je demandais. ACE n'existe pas, c'est Goldcar qui gère la totalité. Le personnel au guichet fait le forcing pour essayer de vendre cher une assurance dont je ne veux pas. Mais bonne location et bon service au total. Inspection très rapide au retour et remboursement en 3 jours du dépôt de 1120 €

rien à dire de spécial. Easyrentcars exigeait âge inférieur à 65 ans, met j'ai 67ans. Mais comme je suis fiché pour plusieurs locations chez Goldcar, il n'y a eu aucun problème.

i was a little worried about my rental because of a bad experience with another company in april. ace was great. the shuttle from the airport was wonderful, the pick up agent was efficient and was quick to get us in an out. the car itself was fine. the drop off was smooth and the shuttle back to the airport was great.

nice and easy to cost compare vehicles and look at the different ratings for each of the companies. overall, it was smooth and easy.

Easy to get to great price very good service

Terrible service, car picked up at night, dirty, staff not even willing to show us where the car was ( used the key and light car to find it), won’t go back!

Staff at Fort Lauderdale location was courteous helpful and efficient. I would recommend ACE

Knocked it out of the park. Great value and convenient

Great, excellent service

Horrible service from Tabitha at the Mississauga airport location. We pre booked a seven seater SUV and when we got there at 8:00am she told us there were no cars and we have to wait (but didn't give us any estimated time). Two hours later a van came and we asked for that one, she said no as we PRE-ORDERED a Santa Fe. On the confirmation it says you will get the santa fe or something SIMILAR. Finally we asked to speak to the manager on duty and got the van, ZERO communication amongst the staff and Tabitha's customer service was the worst we have EVER experienced, she should not be a face of Discount customer service or any customer service for that matter. Following this 2.5 hour horrible waiting experience, we had to ask to be comped for our waiting time and asked her to wave the extra KM fee and she made a big deal over this. We paid $50 to have the van delivered in Toronto and the Jarvis location called us on our drive back to the city and said we need to have the van there by 4:00 pm although TABITHA wrote down delivery 8:00 pm, they then wanted us to take it back to the airport location or they would charge us an extra night for having it. Eventually, we got approval from the manager again and on the Tuesday dropped it off.

The customer service rep who helped me, Nicole, was INCREDIBLE. She deserves a raise. :)

Very good and price for value service. EXCEPT the heavy insistance to conclude an optional insurance, which almost doubles the total rental cost!!!

I had to wait for more than 30 minutes to be helped at the front counter at the pick up time. More than 20 minutes at drop off time. Need to hire more people and be more courteous when dealing with customers.

Smooth with no issues

Had booked Ford Focus and got Citron C4 which was smaller as such we faced problem with the luggage space. Thought the staff could have been more supportive in allocating a bigger car since the car we booked was not available. The pick-up location is to mins by shuttle. its a Hassle to carry your luggage up to the car pick-up location.

All done well. Fast efficient

Worked well. Would use again

Had to wait for an hour to get a shuttle. Many regular shuttle buses came and went while I was waiting for the special one. I was taken to a very odd location, far from the regular rental agencies. I was told that their hours were 8-5. I was only in Houston for part of the day, and 100 miles. I had to drop the van at a diff. location. I was told that the 20$ fee would be waived. It wasn't. I called Ace. They never called me back. I e-mailed Easyrentcars.com, and the e-mails were not accepted.

I booked a Ford Fiesta or similar, but got a Kia Picanto. In my opinon this is a smaller class of car. the instructions said their was a hopper bus from T5. i was unable to find one, rang the hotel to confirm which bus, only to be advised there was no hopper bus from T5 and that I would need to catch the free bus to T4 and then get a hopper bus. After flying for 24 hours this wasn't want I wanted to hear or do, so I caught an uber which was an unexpected expense. The wait time to pick up up the car was terrible, long queue, must haev taken almost an hour. Got hit with a GBP270 repair bill for a scratch on the bottom of the bumper, that really topped of my hire expereince.

Staff was wonderful

Easy to use website

Professional, knowledgeable & helpful staff. Complimentary champagne with caviar at drop off would make ACE unbeatable worldwide.

Innovative, useful intercontinental service.

Professional & helpful counter staff.

Useful & efficient service.

Loueur efficace sans problème

Parfait comme d’habitude