SURPRICE RENT A CAR CAR RENTAL REVIEWS

Car was 20 years old and stank.

Friendly staff at both checkout and drop off. Car seats for children could be higher quality.

Swift response to queries.

Very helpful staff

easy and chap to book

Voiture commandée : type Fiat 500 L Nous avons eu un fiat punto, completement abimée et rayée ! Pas assez de coffre pour nos valises, pas de prise usb ... nous avons du payer 150 euros de plus pour : frais de service hors frais d ouverture, machine pour le payage, carte de debit ... NE JAMAIS RESERVER AVEC SURPRICE RENT A CAR !!!!

We read a few comments on different sites with displeased customers, but found our experience very straight forward. No up selling of features a bonus!

Easy online booking and rates much more reasonable that the rental car sites.

Service was terrible. The first time I went there I had to go back to the airport to get my wife. Afterwards my wife was not needed because she wasn't the driver .

N/A becouse everything was perfect

N/A

Finding the location was difficult via GPS. The google map link was inaccurate. Secondly, we waited 1.5 hours in line to even get to the counter where an unpleasant person helped us with the rental. It was just an awful experience and I will certainly think again if Surprice is offered. Also, I think I was the victim of bait and switch. I reserved a fiat 500L many months ago at a very low price but low behold, a month prior to my rental, I got an email saying that they couldn't offer me that car or honor that price for the same size car. The only car they would honor that price for would be a fiat 500 which is much too small for three men and luggage. I was forced to cancel the reservation and naturally the only offers at that time were much more expensive.

It was on the avegage level. I am not satisfied with the staff, they were not flexible, i could only leave the deposit with one bank account and so i had to pay 300 EUR insurance fee to cover the deposit.

Another car than chosen, buta Seat was a good one.

I was unhappy waiting at least one and half hours to collect the car. The staff were efficient but very slow.

Nous avons attendu 1h15 pour pouvoir accéder au comptoir.

No power to plug our GPS. Had to use a power pack during our stay, No spare tire in the trunk.

The car was new but the gear box had been clearly ragged about and reverse was easy to slip in to, few marks and scuffs but generally a good, large estate. The baby child seat that we paid over €50 for the week was useless. It was not secure using seatbelts and it was well used, it had no isofix base. The shuttle on collection did not have a car seat either and my baby had to sit on my knee. The pick up process was slow and painful. On both occasions (pick up and drop off) I heard many complaints about extra charges. We were also charged extra as the credit card was in my partner’s name and we had to add her as a driver, even though the t&c’s said if the cc was in the name of someone else, further ID may be required. Overall I think I will pay more in the future for collection at the airport, Surprice clearly need more staff and a smoother more streamlined pick up process.

Booking was very easy. Cancellation and price watch was simple and beneficial. I will use easyrentcars.com again

The car we got was quite scratched so we had to purchase the extra insurance. Other than this all the rest was ok.

I advise not to rent from this company, although the prices are attractive. Between 8 p.m. and 8 p.m., a € 35 surcharge is requested to pick-up or bring the car. This while they advertise as a rental company for Faro Airport! Picking up after 8 p.m. is a real problem because they have 1 employee at the office. In my case there was a waiting time for more than an hour and a half. They give me a different car than ordered and the car was parked in a dark corner and the gas tank was not full. The car had to be inspected in the dark, so that a small scratch on the bumper was not noticed. When returning the car a few days later, the employee immediately walked up to the almost invisible scratch on the bumper and said that this would cost € 215,-. There was nothing to argue against this because the damage was not mentioned on the form! The car rental for 5 days actually came to € 300. It's better to rent at a famous brand such as Herts or Europcar, to prevent disappointments afterwards

I had requested a Ford fiesta. The car I got was very difficult to put in reverse.

The assistant who gave the keys lied about their fuel charges. Being misled by that I left the fueling to them. Ended up paying more in extra charges than the cost of rental itself.

Low budget operation. Car supplied was dirty and worn out. Office in a container and garage looked more like a scrap yard. Had experience with the same provider in another location where car was brand new, offices bright and shiny and price even more competitive..

dirty windows, inside, outside. dirty car.