SURPRICE RENT A CAR CAR RENTAL REVIEWS

Convenient pick-up and drop-off

The first car we got was in poor condition. it had a safety issue with steering. The car was NOT suppose to be available to customers at all.

Good combany ,with proffesional stuff,fast and with ...a nice smile!!

Good work ,nice site

My experience was absolutely amazing. The stuff were extremely polite and very knowledgeable. Although my plane landed earlier than scheduled, the guy was waiting for me at the airport. He picked me up from there and took me to the office. Explained the whole process in details, and came out with me and pointed out any minor scratches that the car had. They also upgraded my car free of charge.

Fast, friendly and efficient.

The only thing I would recommend is to advise customers of the gas station locations for fill up on delivery dates. Other than that, it was an easy and pleasant experience to deal with this rental agency, to date.

The service was excellent. Due to a mistake by QEEQ and myself, we didn't complete the Armenian border crossing procedures in advance. QEEQ didn't make any note about it either, so we had to inform the rental company ourselves. Fortunately, the rental company worked hard the next morning and completed the paperwork in half a day, allowing us to cross the border and enter Armenia smoothly.

Excellent

Arrived late for pickup and was charged 48 euros. Returned the car 5 hours late and was charged an extra day's fee of 70 euros. Why is such a terrible provider even part of the system?

My wait was over a hour long. The car was not the car that I had picked. The car did not have keyless entry that i found ridiculous. No shuttle was provided from the airport or to the airport. The best thing was the price.

it was not the requested car, clutch worn out, the interior was badly damaged

None

The mileage was already over 170,000 kilometers when picking up the car, and the vehicle condition and driving experience were obviously poor. On the afternoon of the 7th day, the right rear brake pump suddenly broke, and shortly after, the brakes failed, making driving extremely dangerous and nearly causing a serious accident! Additionally, we waited an entire day for rescue, ruining our planned scenic spots tour! This is really playing with our lives!

Car is in great condition. Counter people are very helpful. Price is very reasonable. We are going to use this company again and definitely recommend it to everyone else.

I used this site a lot recently. I do find many good deals from it. I find it convenient and reliable.

Waited about 2 hours to get car

all excellent, the only thing to improve is the initial contact with the person at the airport

fast and friendly service

La chica de recepción un poco seria. Nos hablaba a toda prisa. Revisan todo muy concienzudamente a la hora de la entrega.

Todo ok.

Getting to the pick up location was difficult. We had specified that we wanted a car that was at the airport, not offsite. This was disappointing and added an hour to the pick up time. There were not many signs, and only a small shuttle from the airport which meant a long wait. Once there, there was many additional costs that were not outlined in the original rental. Including a €35 fee for late pick up, which was really the company’s fault for taking so long to shuttle all the customers. Staff at the check in desk were rude, and short tempered when we asked them to repeat the details of the overage charges. They must understand in their line of work there will be a language barrier. The car itself was great, but would never rent from this company again. It ended up being just as much if not more than renting from a nicer company in the airport terminal, and not worth wasting time with rude staff and lugging bags across the airport.

Very smooth and fast pick up and drop off super cheap

Good experience, helpful staff.

little long on peck up the car but workers or ok.

no comments all good.

Sem capacidade de recursos humanos para atender os clientes na recolha e entrega das viaturas. Estive mais de 60' em pé na fila a aguardar a minha vez para ser atendido. Impossível!!!! Sem condições e não recomendo!!!!

Muito boa relação custo/ viatura / dias de aluguer. Fácil e muito recomendável!!!!