CIZGI CAR RENTAL REVIEWS IN TURKEY

No information provided on HGS sticker. Multiple phone calls and online chats gave conflicting information and in the end provided no help. No sticker on car, still not sure car was registered for HGS. Never received a green light when using tolls. Staff on return tried checking but in the end told us to go, that there will be no problem. Here hoping no fines come through. Otherwise car condition was good.

The service was not as bad as I expected. In fact, the pickup process was smooth. The staff were very patient and accommodating despite the language barrier. They thoroughly checked the vehicle for damages, even spots my husband missed! However, when returning the car, we couldn't enter the parking lot without a card, which took some time to resolve. I recommend getting to the airport early!

Cizgi saved the day. They were fine.

The counter staff at Istanbul Airport were very helpful and supportive in delaying our pick up time due to a major delay in our flight. Yet the car we recieved was a minivan instead of the 4×4 we booked, this had a major effect on our trip to Trabzon as we couldn't go through the rough terrain we planned to visit as the car wouldn't have gone through them.

I know the airport thankfully that is why I know where they located. However who doesn’t will be little bit problem to find pick up point. When I went to their office they prepared the meet& great board but they wasn’t waiting for me! It’s disappointing. Their excuse was they are really busy etc. That is why they gave me the worse car. Car was really old over 15 years old , damages around the car. HORN wasn’t really functional sometimes working sometimes doesn’t. It’s very dangerous. Key buttons was ruined. I could barely Lock/unlock the car. Clutch was not really set. Need service. When I asked to change the car they said there is No other car available.

The car i originally booked was medium SUV for us to travel tough road but turn out they gave us a normal small car.

everythink is alright. good exprience

everythink is alright. good exprience

The car provided was a run down vehicle which was 92000 on done in a poor condition. When asked to change they said they did not have have a newer vehicle and was forced to pay 100€ more to change the car which again was done more than 40000 km.

not easy to find the brand name

good

Due to a quick flight, I arrived an hour early but the car was ready. No on selling of unwanted insurance by Cizgi staff, which was greatly appreciated.

cheapest rental option for same class and model of car

Deberían tener personal que hable inglés, sólo habla turco y fue muy difícil la comunicación

The attitude of the car rental company's manager was very poor. I waited for over 40 minutes at the rental company while they kept talking on the phone, joking with other staff members without speeding up the paperwork. Most importantly, the car they rented to me was very old and dirty inside and out. Because I was traveling abroad, I didn't want to argue with them, so I reluctantly used their car.

The car was GR8, The Pick up was a bit slow & staff tried to give us manual drive car instead of Automatic, so we would not have to wait for automatic car to turn up. We paid for automatic (for safety reasons), so we insisted on it & hence had to wait over 30mins for car to turn up. We had so much difficulty finding the entrance to correct car park at Izmir terminal & due to lack of "CIZGI" signs outside of the car park, we ended up in the wrong car park & when we finally got the Cizgi guy to come up to where we parked (on different level to drop off point), he demanded that we have to pay 20 TL for the car parking payment, even though we explained it was not our fault. The paperwork provided had no clear instruction or map showing correct drop off point & what the procedure was?! we were not happy with the Cizgi staff at pick up/drop off office in car park.

The booking process was clear & efficient

telphone counter in terminal

state the catability of ENG speaking of rent a car company

Car was vlean and in good condition Easy process for pick in and out . Comparative price compare to others.

Easy to use . Competitive pricing

Overall experience was excellent

It was easy process not complicated

Very positive and hassle-free experience, would recommend it.

Overall, they are quite good. The car models, prices, and services are all satisfactory, making it a great value for money, which was a key factor in my choice. However, one thing I really dislike is the 'pick up and return with empty fuel tank' policy. It is inconvenient to find a gas station right after picking up the car when you're not familiar with the area, and when returning the car, you have to calculate the mileage. Usually, fearing running out of fuel, I return the car with about 1/3 tank left, which feels wasteful. This policy is not good. I've driven in many countries, and this was my first encounter with such a policy.

No one speak English. Very hard

Overall good experience with easy pick-up and drop-off. However, the company didn't thoroughly check the car. We didn't realize that the Blue Oil was nearly empty at pick-up. On the 10th day, the Blue Oil ran out and the car wouldn't start. We had to ask the landlord to contact the repair service in the middle of the night to bring Blue Oil, costing 100 lira for the oil and 300 lira for labor. The rental company only agreed to reimburse the oil cost.