CAR RENTAL REVIEWS ON ALAMO AT LOS ANGELES AIRPORT, LAX

Efficiency was low, and the wait time in line was long.

A very convenient and comprehensive company with many employees assisting customers in the lobby.

The store is not far from the airport. The shuttle bus is very convenient, and the self-service car pickup is very easy to use, saving time waiting in line without having to endure various promotions.

The return location in San Diego is not easy to find. We circled around several times before finding it.

Cost-effective and convenient to pick up the car.

The car had an issue, but they replaced it without any fuss.

It would be even better if there were instructions and guides in Chinese, since there are many Chinese and Chinese-speaking customers in Los Angeles.

I really like Alamo's branch at LAX. The cars are new, and the service is good!

Toyota RAV4, the vehicle is very new, with just over 14,000 miles. A very good car rental company, quick pick-up and drop-off processes, very efficient. Will definitely choose Alamo's car rental service again if I have the chance.

Auto pickup was very convenient, but the return time was quite long. It could be because it was night and only one counter was open.

The self-service process at the store is quite convenient and fast.

Alamo is one of the larger car rental companies in the United States. Once you exit the airport and follow the signs, you will see the queue for the car rental company's shuttle bus, and the wait time is not long. The efficiency at Alamo's store for picking up and exchanging cars is quite high, the procedures are simple and standardized, which is something domestic car rental companies could learn from.

Just average

There were a lot of people, and I had to wait in line for over half an hour. The paperwork was quick, though. Once done, they just send you to pick up the car without giving you anything. I found out by asking that the keys are already in the car!

Overall, it was okay. Since this time we had a family of four (three adults and one child) with three large suitcases, the attendant strongly recommended an extra-large American car, a Chevrolet. As smaller-sized Asians, we had to climb into the car. Of course, the cost skyrocketed from over 4000 for 16 days to over 8000, doubling our budget. If it weren't for the car's navigation system being very helpful for this trip to the western USA, it would have felt like an upsell. Returning the car was relatively easy!

It is quite convenient, and the procedures are not very complicated. However, I originally wanted to use the self-service machines in the lobby, but twice I got to the last step and it said I needed to go to the counter, wasting a lot of time. The response of the self-service machine was also quite slow, and the information required was a lot and mixed. I encountered a female staff at the counter, her attitude was very bad, she seemed to be Mexican. But another African American guy had a good attitude. The customer service staff in the lobby are generally good.

Overall, it's quite convenient, and the procedures are not very complicated. However, I intended to use the self-service machines in the lobby, but both times at the final step, it said I needed to go to the counter, wasting a lot of time. The self-service machines are also quite slow and require a lot of input, making it cumbersome.

The store is easy to find, not many people in line, and the paperwork is simple. Returning the car is very efficient, it only takes 5 minutes.

ALAMO's basic services are adequate, with shuttle buses and decent online customer service. However, they didn't provide sufficient information about the car and its location. The parking lot staff were also inadequate and unclear, merely suggesting to pick any car. Follow-up inquiries about refueling were difficult as their phone lines were almost never answered.

The queue was organized despite the large crowd, and the hall was spacious.