Overall satisfied, except the staff refused to help (or teach) how to install a baby seat, which was a bit frustrating. They said it’s explicitly not included, but spending over half an hour trying to figure it out ourselves in the parking lot was quite uncomfortable.
“won't beal with Alamo anymore, they make it so hard to pick up the car”
About Alamo:8.0/10
Won't deal with Alamo anymore as the front desk did not want to give me the car because of my credit card. Had to call a manager who finally release me the car.
Will deal with other dealer who have same credit card criteria and always accepted my different cards
About QEEQ:10.0/10
easy booking process and good insurance service provided (even do i did not have to use it
We initially thought there would be a staff member who spoke Chinese, but later realized there was just a counter. The staff behind the counter didn’t understand Chinese at all, so we had to communicate with our limited English. The communication wasn’t great, but it didn't affect the car rental.
The Calgary counter provided a car of a lower category! They even tried to persuade me to pay extra for an upgrade! Fortunately, I had not left yet and realized the scam in time. I returned to the rental point and after some discussion, I got the correct car. However, it still affected my schedule.
alamo nous a presenté un vehicule qui allait mieux a nos besoins et une gratuite sur le 2 eme conducteur et le gps gratuit .
en plus le ford edge etait tres bien
About QEEQ:10.0/10
je recommanderai a d autres pour les package attractif adaptés aux europeens pour l amerique du nord
Alamo did a great job of catering to our needs. At the time of return, there was an issue on the payment that was swiftly resolved without any undue delays. Considering I was with my infant daughter and pregnant wife, this was a big deal for me. Mr Rai at the Alamo office was extremely accommodating and is a good guy.
Le personnel vous trouve le véhicule le plus adapté en vous surclassant éventuellement.
Il essaie aussi de vendre des assurances déjà prises avec easyrentcars.
Le lieu de restitution au WATERFRONT de Vancouver n'est pas indiqué et donc très difficile à trouver.
About QEEQ:10.0/10
Des tarifs intérressants, un site facile d'utilisation, des assurances compétitives, des documents clairs.
Peut-être faire une contre-proposition de surclassement pourrait être intéressant.
Car was great, pick up location very easy. Very quick process.
The only negative comment is about the staff at the counter during pick up. Not professional and not helpful.
From 2017 to 2019, I rented cars multiple times in Canada. Two of those times were from Alamo (other times I booked late and went with different companies). They have numerous locations and picking up the car is very convenient.
The price was quite reasonable, and the service at the Vancouver airport counter was excellent. They even gave me a free car upgrade. The staff helped install the child seat.
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Isabel Grace
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