The front desk staff at Alamo in Toronto were very professional. They went through their terms one by one and tried to upsell various products. Since I had already bought comprehensive insurance on QEEQ, I said 'no' to everything, and they didn't give me a hard time. At pickup, they initially gave me a small Ford SUV, but I refused it since it wasn't what I had booked. After insisting, they switched it to a Nissan Rogue, which I preferred. Thus began my journey across North America.
“The rent car co. (Alamo) got advantage of me and was not fare.”
About Alamo:4.7/10
No. I requested and paid for SUV car Hyundai (Santafi), after 10 days the car stopped at the middle of the road due to mechanical problem they pull up the car and replace it with a smaller one KIA (Otima) despite I went to their office twice explaining to them I need a car suitable for my condition specially I have two kids but their unstoppable answer “we run out of stock” I tried so badly to communicate with them through Twiter and via emails but nothing happened. I returned the car and paid for SUV car but actually I used smaller one.
The car pick-up was quite good. They knew we had already purchased insurance and did not push us to buy more.
However, during the drop-off, we were in a hurry to catch a flight and did not check carefully, resulting in an extra charge of around 10 Canadian dollars.
Everything went smooth. I was given a free upgrade upon pick up which was a pleasant surprise. Counter staff were very helpful and the lady at drop off location was very courteous as well. Overall great experience.
I would request Alamo staff at Pearson airport location to pick up the phone. Tried connecting several times but no body picked and I had to connect to help desk for some queries. However apart from this, service was excellent and I would book again with Alamo.
About QEEQ:10.0/10
Would definitely book through easyrentcars.com again. Gave me a good deal
Every car is different. Staff need to show or explain all the basics of car, such as adjusting the seats, side mirrors, hand brake, lights, turn signals, pumping petrol etc. I was left alone to figure out on those items mentioned and takes quite some time. And the car was parked in front of the exit and the car behind have to wait whilst I am checking and figuring out all those items.
However I am impressed by the efficient process of the car return in Toronto Pearson Airport.
About QEEQ:10.0/10
The booking process was smooth. I don't have any problem. I didn't get the chance to see how the price protector works..hence I can't comment on it's usefulness.
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