ALAMO CAR RENTAL REVIEWS IN GERMANY

Fantastic service, great value, easy to pick up and drop off

Very good value - price protector saved me a couple of $ too

Pretty satisfied

We got an amazing new cabrio instead of the ordered one. Enjoined so much :)

The vehicle was ok. There appeared to be a judder felt through the steering wheel from a certain speed, disappearing at a higher speed. Gears were difficult to operate. General drive was good and the seating was comfortable.

Very satisfied

Cons: Rented a BMW 1 Series but was given a Golf. The full insurance was bought from a domestic insurance company, and the rental company couldn't see it, so they kept reminding me that I hadn't bought insurance. Pros: Picking up and returning the car was very convenient.

After a small assessment, I was given an electro auto which was horrible and I needed to change after less than 24 hours. With the temperature in Frankfurt the battery does not last and the provided plug in the car for charging was a home one. It would have needed like 30 hrs for charging.

The car was pretty old and knackered, and parked on the top floor of a multi-storey car park with limited lift access, so we had to carry heavy suitcases up the last few steps. The Alamo staff were friendly but there were some hidden catches (not allowed to take the cars on a ferry, for example). Drop-off very quick but I haven’t received any sort of receipt from them.

Qeeq great as always.

Some staff have poor service awareness and do not take customer feelings into account. The reserved car model was not available at pickup, and the staff seemed indifferent, which was frustrating. However, when I returned the car four days later, the staff was very cooperative. The difference between people is significant.

Well, the overall experience was excellent. When I picked up the car, it was a new vehicle.

Poor

Excellent

Consistently excellent

It was difficult to understand what Alamo were charging me as the amounts they blocked on my credit card did not correspond to my quote from Qeeq. In the end, what they charged me was correct.

Due to language barriers, the staff arranged for a return with an empty tank. When I returned the car, the tank had extra fuel and I was charged. It's unreasonable to expect anyone to guarantee an empty tank upon return! The extra fuel wasn't refunded; this feels like an indirect way to take advantage of renters. It feels like a trap.

The car was excellent but the front desk tried to upsell the insurance (I declined). The child car seat provided was old and instructions to install were not clear.

Not bad.

They just wouldn't give me the car, so I had to rent another one from Sixt at the last minute. It's been half a month now and I'm still waiting for after-sales service.

Excellent service, both picking up and returning the car were very convenient.

The rental company charged an extra 250 euros without proper explanation. After contacting customer service, they canceled over 100 euros but still charged an extra 100 euros. It has been over ten days, and I still don’t know the reason for the extra charge. They provided a Mitsubishi Eclipse Cross, which may or may not be in the same category as I booked, but it handled poorly. It felt unstable at high speeds, had very high fuel consumption (11-12 L/100km on the highway), and had significant wind noise. The fuel gauge was also faulty; it showed full after an hour and a half of driving, but then dropped quickly, barely lasting an hour on half a tank. Twice, I almost didn't make it to a gas station on mountain roads.