ALAMO CAR RENTAL REVIEWS IN TURKEY

Overall fine

you are cheater. you gave me stinky car and after end of rental periods(just 3 days) you blamed me for stink. you are unfair. you blamed me lying for just earn more 15 dollars(cleaning fee).

Great and trusted company.

Easy process and reasonable price offers

It's okay

They added full insurance without asking, which was frustrating.

The only thing I dissapointed is, company charged me extra to clean the car.

Out of my four car rental experiences abroad, this was by far the worst. Here's what happened: ① On the first day, I was assisted by a middle-aged staff member at the Alamo (part of Enterprise) counter at Izmir Airport. He strongly recommended upgrading from the originally booked five-seater Ford Tourneo to a BMW X1, which he said was a diesel automatic. He also pushed for some additional insurance (even though I had already bought comprehensive insurance through the rental platform). Since I was traveling with my family, I reluctantly agreed to the extra daily cost. This decision turned out to be a mistake. ② Near noon on the second day, just at the entrance to the town of Alacati, the car started emitting a burning smell and white smoke from under the hood. We immediately pulled over, and I suspected that a belt related to the alternator had snapped. This happened after just 110km of driving. I called the rental company and the Izmir branch around 1 PM, asking for road assistance. By 1:30 PM, I received a text saying help was on the way, but it took over five hours for the rescue vehicle to arrive. The rescue personnel revealed that they had only been dispatched an hour earlier. Throughout those five hours, I continually texted the rental company asking for updates, only to be met with vague responses or silence. The local police were no help either. ③ At 6:30 PM, the rescue vehicle towed the car to a repair shop. I had to find a taxi to Izmir Airport (80km away, costing me 440 lira) with all our luggage and family. I hoped to get a replacement car from Alamo (Enterprise) to continue our journey, but was bluntly told that without a technical report on the broken car, no replacement could be issued. They suggested waiting for the next morning. Given their inefficiency and our disrupted itinerary, I decided we had to switch rental companies. This decision proved wise as we never got the technical report even ten days later when I returned to my country. ④ I requested a refund for the unused rental days and insurance, as well as the deposit. The counter staff refused, stating that the remaining rental days were non-refundable and the deposit could not be returned until the car's fault was determined, which was absurd considering the car only broke down due to inherent issues. ⑤ Over the next few days, I repeatedly inquired about the technical report through text messages. They kept saying repairs take time and hence the report wasn't ready. Even after ten days, I received the same response. What atrocious efficiency! Pardon my language, but this inefficiency is infuriating. The direct and indirect losses because of this incident were: the afternoon on the second day wasted, missing the visit to Ephesus, having to drive to Pamukkale late at night, extra rental costs of approximately 1600 lira with a new company, taxi fare of 440 lira from the breakdown site to Izmir Airport, and several hours of anxious waiting with my family, causing stress and helplessness. I hope this account helps anyone considering renting from this company to fully understand the potential risks. Make an informed choice to avoid my ordeal.

Great experience Professional staff

The final invoice sent to me in Turkish language so I can’t understand the extra amount they charge me

very friendly helpfull no problems

easy to book explanations great, price is cheaper than others and my only place to rent car keep up the good work thank you

I try to call and contact the company to drop - off the car but no body answer the phone i stay on the answer machine more than hour no one answer this is the problem ,,, bad service

The waiting time is almost negligible for locals. The service attitude is great, and the staff meticulously explain the contract terms and insurance issues.

Unable to contact local authorities in Turkey, no proof of insurance provided after reporting a vehicle move, I had to pay for repairs despite having insurance.

Overall service is good, but the pickup location is a bit far.

Check-in was relatively smooth. They told us that we were late and the reserved car was no longer available. But we were late because the plane was delayed by half an hour, how is that our fault? Frustrated, we had to upgrade the car... Overall, it went smoothly. However, returning the car was awkward! The staff member barely spoke English and was very impatient. He hung up on me twice when I tried to call. Seriously? And for the car switch issue, we were fined. P.S. Enterprise employees were generally unfriendly and impatient with Chinese customers who aren't fluent in English. My wife and I studied abroad, so we had no issues, but four people in front of us from Northeast China were very nervous and cautious during check-in, needing to confirm details to avoid any issues in the contract. The staff was visibly impatient and even asked me to tell them to hurry up because there were many people waiting in line. He gave me the impression that he thought, 'Hey, they're also from China, why don't you help them?' I replied, 'If you want to talk, learn some Chinese, please.'

Very good service attitude

We arrived quite early, with almost no queue. Luckily, we arrived just as they started their workday at 8:20 AM.

landed in new terminal car rental was in domestic terminal approx 15 mins walk

This was my first time renting a car abroad with a different drop-off location. The process was very convenient and quick. The only downside was that the drop-off location was a bit hard to find, but everything else was great. Highly recommend.

You can add an additional driver by telling the counter staff. I paid extra for domestic insurance in Turkey, which cost more than 300 yuan than expected. Reasons: 1. My English is poor, so communication was difficult. 2. The counter staff didn't mention the insurance and asked me to sign the document right away. 3. Due to language barriers and the long queue behind me, I signed hastily. 4. In retrospect, I should have told the counter staff from the beginning that I didn't need insurance and used phone translation if necessary, instead of waiting for him to print the document.