ALAMO CAR RENTAL REVIEWS IN SPAIN

The staff at the Madrid pickup location had poor English skills, making communication difficult. We had booked a Renault Scenic automatic, but there were only two cars available when we got there. One of them was a local brand with a manual transmission, so there was really no choice. We ended up taking an Opel-badged diesel Mokka, which was in good condition with only 5800 kilometers, almost new. We found the return location on our own, initially going to the pickup point (pickup and return were at opposite ends of the airport) and mistakenly entering a paid parking lot. Fortunately, after asking for directions, we were able to return the car smoothly. Additionally, this rental company directly deducts a deposit, which is refunded after the car is returned. The refund process was relatively quick.

Few stores, crowded, long lines

Quick and convenient

Terrible handover at the store, gave customers problematic vehicles!

I booked a Benz C-Class, but I was given a European version of the Buick Regal (Opel), which is clearly not the same class. At the very least, I should have been given a BMW 3 Series or an Audi A4. Giving me a Regal is just a rip-off, I might as well have rented a Peugeot 508 to save money. Moreover, the additional fee for returning the car in a different location had to be paid, but the car rental company insisted there wasn't such a fee. When I contacted QEEQ, they said the contract was fine and that final judgment would be based on the settlement bill. In the end, I had to pay an additional 90 EUR fee for returning the car in a different location.

Picked up the car at 11 PM, no queues.

The rental location was a bit hard to find, but the staff was very helpful and the rental process was quick.

The car pickup was quite convenient, located in a shop on a certain street, and the navigation was very accurate. However, the car return process was extremely frustrating. The navigation led to a place miles away from the actual location. It took several hours and asking countless people to finally find the parking lot! At a highway gas station, I accidentally filled the tank with gasoline instead of diesel. After calling for roadside assistance, they delivered the same model car within three hours and did not charge extra. A very reliable car rental company. However, QEEQ customer service was of no help at all in such situations, which was very disappointing. Improvements are needed!