When picking up the car, the service lady was not professional: First, she did not explain how to open the fuel cap. It turns out the release lever is under the driver's seat, which is quite different from cars designed in China! Second, she did not clarify how to pay for fuel. In France, you first get €200 deducted from your credit card before being allowed to refuel. We only refueled half a tank, costing about €40, and the remaining amount has still not been refunded! Third, she did not explain how to pay for tolls on the highway, which left us stuck at the toll booth for half an hour! Fourth, the deposit of €250 promised to be refunded within 5 days after returning the car has still not been credited back to us yet! I hope your rental platform can help expedite this process!
The Alamo staff were enthusiastic and answered all my questions. Miguel at the parking lot had a great attitude when I returned the car, and the young lady at the parking lot during pickup was also very friendly and patiently addressed my inquiries.
They assigned a Fiat, which is quite spacious and decent overall. The rental process was straightforward; I thought it would be complicated, but it turned out to be simple—just go, complete a quick procedure, pay, and pick up the car. During pickup, they gave a brief explanation of the car's condition, which was fine, but as a first-time renter, a more detailed introduction would have been helpful. However, I figured things out on my own later.
Overall satisfied. Self-driving allowed us to visit attractions less frequented by tourists, enjoy delicious oysters, and see adorable Shaun the Sheep.
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