SHOUQIZUCHE CAR RENTAL REVIEWS IN FRANCE

Terrible, there were no cars available.

The car rental company is small, no queues.

Near Saint-Lazare train station in the city center, went early and there was no queue.

Generally satisfied

There was a bit of a language barrier at first, and the staff seemed quite impatient and unfriendly towards Chinese people.

The queue was very long.

Satisfied!

It was okay

Convenient online booking!

The reserved car was unavailable, but we got a free upgrade to a car with snow tires.

We encountered some issues with our car rental from Europe Car in France. The customer service immediately contacted us and helped with the communication. Everything was resolved properly in the end. We felt very assured. We'll definitely use Zuzuche for our next self-driving trip abroad.

The agent kept forcing us to buy insurance, otherwise he would make it difficult for us to get the car. I told him I already had full insurance, but he didn't acknowledge it and forced us to buy insurance using documents in French, and made us sign. It took two extra hours before we got the car. This felt like fraudulent behavior. As it was our first time renting a car, we didn't know any better and had to comply to get the car. Later, we saw two extra charges on the bill: 212 euros and 265 euros, but we don't know what they were for.

It's okay

It's okay

The initial car we got was a VW, but the tires were almost worn out. After reporting it, they switched it for a BENZ with good tires!

Terrible, extremely terrible rental platform. I've rented cars multiple times in China without any violations or accidents. This time, I specifically purchased the highest level of insurance for a trip to France. On May 17th, I rented a car and a 500 Euro pre-authorization hold was placed. Fortunately, I kept the receipt, which I normally would have thrown away. It's been over two months since I returned, and I haven't gotten my money back. After checking my account, I realized they directly charged me 500 Euros. Despite multiple attempts to contact the rental platform, they have not helped resolve the issue. I still haven't received the refund. The car rental company is terrible, and the platform is even worse. They do not take timely action to solve customers' problems.

Quite good and efficient. However, the car model I booked was unavailable, and the front desk suggested I rent a Mercedes A-Class for an extra 7 euros per day. I immediately declined. Eventually, I got a Peugeot 2008. Make sure to read the contract carefully because the vehicle's condition is detailed towards the bottom of the first page. The car wasn't brand new and had some minor scratches. I checked the fuel gauge and various indicator lights. Everything was fine, and overall, I am satisfied.

Service in Europe overall isn't great, but it's not too bad either

The attitude was mediocre. Mainly, I was very dissatisfied with the car! Extremely difficult to drive and very cramped!

Very good