NATIONAL CAR RENTAL REVIEWS IN FRANCE

The staff of the company provided very attentive service. When we picked up the car in Paris, the staff helped us drive the car from the basement to the ground level. When we changed cars in Strasbourg, the staff also assisted by driving the car from the underground parking to their office entrance.

Car was ideal for us. The underground pickup place was a bit gloomy to see round and be introduced to the car. The return was very difficult to find around a busy, complex railway station and bus station - we think a small map in the car to find the entrance would help everyone. It was not made clear that an extra charge was needed for a second driver - however my wife did not drive at all and the agent refunded us which made us happy. Coming from the UK we were unfamiliar with toll both operation, so a small picture guide about how to work with the machines, make payments, choose the correct line, would be helpful.

Booking was fine and a good range of products offered. I did not use the Price Drop. I did get my own Excess protection insurance because the excess was very high!

We were late, but the attendant patiently explained everything to us. He was very friendly, told us how to return the car, printed the return contact information, and even upgraded us to an automatic for free.

Very satisfied

Just handed over documents and payment and got the car. Service was great and their English was very good.

The car was perfect for what we needed, very new and spacious. Although the sat nav may need some updating as it sent us on a few adventures a few times. But overall it was a great experience.

Very easy and informative booking service.

Car wasn’t available when we arrived. Team tried their best but still wasted 2 hours.

Best service. Slight delay at pickup but otherwise perfect

Forgot a pair of sunglasses in the car, called but they said they didn't see it

Great way to rent the beste cars at the best prices!

It would have been helpful to have been shown the controls; the car interface has a lot of automatic functionality so mostly it was okay but there are also a lot of stalks on the steering column. I accidentally switched on the speed limiter once at a very low speed and it took me a few tries to work out the screen wash function. Other than that everything was perfect.

All okay!

The pickup process was smooth with no issues. However, the return experience was very poor. The wait time was long, the staff were constantly doing other things, prioritizing European customers, and their attitude was not good.

Great service

I've encountered issues with National twice now. The first time, they deducted €25 shortly after I returned the car, supposedly for processing a fine. They took the fee but never provided any service. It's been a year and I still haven't received any fine, so I'm not sure if it even exists. I've tried reaching out multiple times but no luck. The staff's attitude completely changes from before to after you rent the car. If there's a fine, why not show some proof? Don't tell me it's impossible to get it; companies like AVIS manage to do it. This time, they used various sales tactics to push insurance, even threatening that not buying their insurance would risk a €2500 charge. On the platform, it said the payment at the counter would be €150, but at the store, the staff insisted on their own invoice showing €225, ignoring the platform's agreement. Adding a €250 deposit, they wanted a total of €500 withheld. After explaining, the staff confirmed €150 over the phone but refused to adjust the contract, promising to correct it later. I naively trusted that, but when returning the car in another city, they only honored the contract’s €225. Four days later, they deducted €225. Again, deceived. I'm not targeting any specific rental location or staff; it's the entire company's ethos that's problematic. Everyone I encountered, including online support, displayed the same pattern: courteous before renting, terrible after. Their strategy is to extort more money under a friendly facade.

Poor vehicle condition

Very satisfied, the follow-up reminders were quite thorough.

Crap

Good

The rental of the baby seat was too expensive compared to the quality of this one

The customer service rep was superb on collection and return.

Very easy booking platform.

Negative review. After picking up the car, I found that the fuel tank was only about 2/3 full. I called customer service, and they told me that as long as the gas level was around 2/3 when returning the car, it would be fine. When returning the car, I informed the staff about the situation, and they seemed to understand at the time. However, my credit card was still charged an additional few hundred HKD. Customer service did not follow up on my inquiries or complaints.