It's okay overall! I just don't understand why they insist on checking the lodging reservation in the UK, and on top of that, the payment records. Other than that, not bad.
Renting a car at Toulouse Airport terminal is very convenient. The front desk staff are very friendly and informative. Here are two small suggestions: 1. Booking in advance is much cheaper. 2. Pay attention to the road signs when returning the car, follow the guidance and avoid going the wrong way.
When I went to pick up the car for the first time, they only mentioned that I did not meet the age requirements without clarifying whether it was due to driving experience or actual age. Additionally, neither the website nor the app indicated this restriction. The vehicle provided was downgraded without explanation or any alternative solution offered. I had to negotiate with customer service for a long time and personally visit the office twice before being able to switch to a slightly better model.
Quick and efficient. After doing the online check-in, the process was much faster. Upon arrival, I directly picked up the car keys. The car had no issues during return and was fully charged. I asked the staff and dropped the keys into the key box. However, a few days later, the €200 deposit was not refunded, and I was charged more than €800 for unknown reasons.
The overall service was quite good, but there were two issues during the return: 1. The address provided by you showed an error when searched on Google Maps; 2. Possibly because of my limited language skills, the navigation was too difficult, and I mistakenly thought the pickup location was the return point. Later, when handing over the keys, I showed the parking photo to the staff, who informed me that I had parked in the wrong place. After moving the car to the new location he provided, there was even a fender bender at the parking lot exit!
The worst rental experience ever, I strongly do not recommend this company. I had a reservation to pick up the car at 9:30 PM, but arrived at the counter at 9:25 PM. There was no staff available, which ultimately led to me being unable to pick up the car. I had to book another car separately, which also caused issues. The next day, I approached the company's staff and explained that I arrived on time the night before but found no one at the counter. The staff blatantly lied, claiming they were at the counter until 9:30 PM and blamed me for the issue, refusing a refund. In the end, I was forced to compromise.
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