AVIS CAR RENTAL REVIEWS IN GERMANY

Good attitude, no extra upselling, and easy car pickup.

The staff was friendly and didn't try to upsell. Picking up the car was also convenient.

Not bad at all. The staff processed the paperwork in an orderly manner and then recommended insurance a bit: 'Do you need full coverage? Without it, you'll have to pay for all damages yourself, even minor scratches.' I firmly declined, and she said: 'Okay, I just wanted to inform you.' And that was it. Returning the car was also easy; a strap in the trunk was broken, but the inspector said it was no big deal. The experience was pretty much similar to renting from Shenzhou in China. Overall, very good.

Few people, convenient car pickup.

It's a bit of a walk from the train station, and you have to cross the street, but the front desk provided clear directions. You pick up the car yourself using the parking ticket given by the front desk at the exit. There aren't many gas stations nearby, so I used GPS to find one near another store to refuel. For returning the car, drive to the ground floor of the parking lot, and hand over the car, keys, and documents. There's no paperwork or handover documents needed.

Very satisfied

Rented a Mercedes A class, got a free upgrade to a Renault Initiale, with only a bit over 1000 kilometers on it. Excellent service, no aggressive sales tactics.

The customer service is very enthusiastic.

Smooth car rental with a brand new vehicle. The only downside is an approximate 85 euros fuel deposit. They promised to refund it when the car is returned with a full tank, but you need to email them with the fuel receipt as a reminder.

When I returned, I noticed that the price was different from what I booked online. I was in a hurry and didn't ask at the time. The car was a Skoda; I expected a Mercedes.

Picking up and dropping off the car at Frankfurt T1 was very convenient. Simple procedures. I rented a Passat wagon, but actually received a new Toyota diesel wagon. When returning the car, I noticed a small scratch on the trunk, but the staff generously said no need for compensation. Very satisfied.

Pretty good.

Picking up the car was very convenient, no need to wait in line at the counter, and the procedures were very efficient. I booked a Benz A-Class automatic, but received an Opel automatic SUV instead, which was larger with a mileage of 15,000 km and in excellent condition. The car came with built-in navigation and a USB charging port, very practical.

Average service.

Very unexpected, AVIS is the worst car rental experience I've had in Europe and the US! I thought AVIS was a reputable and well-regulated company, but the whole process was less organized than smaller companies. First, we booked a compact automatic, knowing automatic cars are usually more expensive. When we arrived, they didn't have any automatic gasoline vehicles available and tried to charge us for upgrading to a diesel automatic (claiming it would save on fuel costs), which we initially agreed to. However, the car was shockingly dirty! The most disgusting part was the car covered in bug marks, making it hard to distinguish between bugs and scratches. For minor scratches, the AVIS staff refused to note them on the paperwork and suggested taking pictures, but distant shots couldn't capture the scratches clearly, and close shots couldn't confirm the location. We ended up having to wipe off every mark ourselves, which took over half an hour. We then requested the original gasoline automatic we booked, only to be told none were available. They refused to refund the price difference between automatic and manual, instead offering a free upgrade to a larger manual car, which we didn't need. The larger car would consume more fuel, offering no value for us. After no resolution, we called the rental platform for help. The platform couldn't resolve the issue immediately and advised us to take the car and settle the issue later. Kudos to them!!! Because we had already wasted nearly two hours with AVIS and had to reach Heidelberg by night. After returning, the rental platform compensated the unreasonable upgrade fee. Overall, I am very satisfied with the rental platform, as they truly prioritize their customers' interests. It will undoubtedly be my first choice for future overseas rentals! I just hope the platform can leverage its scale to exert more control over service providers. AVIS's dishonest behavior is a clear sign of disrespect towards Chinese customers. Globally, services usually upgrade or compensate customers for stock shortages, so disputes like this should be easier to resolve. It felt like AVIS was taking advantage of their larger presence.

Good

Good location

Friendly and comprehensive service, the car was very new and easy to handle. Returning the car was also very convenient, and the staff were very courteous.

I originally booked a Benz A-Class, but unfortunately it was unavailable when I arrived at the store. I was given a diesel manual car instead, which was fuel-efficient. Returning the car was very convenient. I will choose QEEQ for my next self-driving trip.

AVIS offers a good car rental experience. Very convenient and quick.