AVIS CAR RENTAL REVIEWS IN TURKEY

Positive feedback

Great service. They allowed me to rent a car without needing the original domestic driver's license. Excellent!

When picking up the car, I found that the car I reserved was not available. Initially, they wanted to give me a lower-tier vehicle without offering a refund, but eventually, we agreed on a Volkswagen minivan. The staff's English was very poor, making communication difficult. The day after picking up the car, an unauthorized charge of several hundred dollars was made to my credit card, which I have disputed through my credit card company. I've used AVIS frequently in the past, but I strongly advise against renting from this company in Kaysersberg.

At first, they gave me a very small Nissan. When I asked why it wasn't the one I booked, they said it was a mistake. After returning the car, I was inexplicably charged an extra 200. The car rental company didn't reply to my WeChat messages. Not very satisfied!

The car was in excellent condition! It had Bluetooth and plenty of space, fitting two large suitcases and two small ones in the trunk.

Everything went smoothly when picking up the car in Göreme, but returning the car at Izmir airport was a nightmare! Our flight was at 4:15 PM, we arrived at the airport at 1 PM, but couldn't find the return location and couldn't reach anyone on the phone. I had to run to the airport by myself to ask for help, running from the international terminal to the domestic terminal, struggling with the language barrier and fearing we'd miss our flight. After finally finding the Avis counter, I expected someone to help guide us back to our car, but the staff were too busy and told me to go find it myself. It took two hours in total, and we finally returned the car after 3 PM. Luckily, the flight was delayed, otherwise we would have missed it! I ended up crying in the airport parking lot out of frustration!

I returned the car today and realized I left 100 euros in the car. I called the rental company, but they said they didn’t find anything. Ridiculous, I know exactly where I put the money. Later, they stopped answering my calls. Clearly, something suspicious is going on; someone from the rental company must have taken it. It's my fault for being careless. I will never rent from this company again. Returning the car was incredibly difficult to find, and the service is terrible. I went around the airport three times and almost cried.

The pickup and drop-off process were very convenient. The car was new and very clean. However, fuel in Turkey is quite expensive.

It's okay, the car I booked was unavailable

During the rental period, our tires were slashed, so we went to the nearest Avis. However, since the insurance was purchased from QEEQ and not Avis, it took three and a half hours to address the issue, and we ended up fixing the car ourselves. The process was highly inefficient, and we had to communicate with the car rental company in Turkish, which was quite challenging. Besides that, everything else was alright.

They change tactics during the paperwork process to make you buy additional things.

They patiently answered all our questions.

The young lady at the pickup point (garage) was very courteous, patient, and answered all our questions (despite her limited English). The staff at the drop-off point were also very helpful. Initially, we didn't know where to return the car, but the lady at the airport terminal personally escorted us to the return point and handed us over to the on-duty staff.

The attitude was generally okay. They did try to sell insurance, and when I declined, their demeanor changed immediately, but the service is still better than many places in China. They don't insist you read the contract, so remember to check the fees yourself before signing.

The process was simple, service was good, the car was in great condition, there was no extra insurance required, and the return process was smooth. A heads-up: make sure to return the car very clean. They upgraded us to a new Ford Focus SUV.

AVIS provides good service, car pickup and drop-off are convenient

the only issue that I booked a Peugeot 3008 and they said they will give me a Nissan Qashqai, so I said ok, but I waited for a while then I saw a Peugeot 3008 in the parking, and I've asked them to gave it to me, and they did

NA

Quick pickup process, offered insurance but didn't buy it, staff continued with the procedure swiftly. Since it was New Year's Day, possibly off-season, got an upgrade to a Mercedes. The car was very new. The only downside is that half of the deposit was refunded to my credit card upon return, and after more than two months, the rest of the deposit hasn't been refunded, and post-sale service has been ineffective.

Staffs were so bad. Evenn rejecting my reservation. Has no car, lets us wait for the car. Got an unacceptable problem.

Live chat and chstomer service are so good. They followed and tried to solve my problem.

One of the counter staff was terrible. Pretty bad service, waited for two hours to get the cars. Deliberately used the broken credit card machine for my payment, whice another staff came and changed to the normal one. Then we can finish the deposit process.