AVIS CAR RENTAL REVIEWS IN TURKEY

As a priority member, the air conditioning was already on when picking up the car. Excellent service.

The staff at the store was very friendly, efficient, and had no issues communicating in English. Everything was explained very clearly! The car pickup was very smooth!

Did not provide the reserved SUV, replaced with a smaller car.

Picking up the car at the airport is very convenient, someone directly drives you to the parking lot.

Arrived at the airport at 10:30 PM. One staff member was at the counter, and two were in the parking lot. Overall service was decent, neither enthusiastic nor rude. The car model was not as booked—we reserved a Volvo but got a Peugeot. The staff explained that they haven’t had that model of Volvo recently and were unsure how the platform handled the communication.

The staff for handling the paperwork, picking up, and returning the car were quite nice. However, the phone number for returning the car in Izmir was a Turkish automated message.

The rental company staff were very friendly. No staff available before 7am for car return.

Communication was a bit difficult due to language barriers.

The service attitude was good.

The staff is very efficient, especially considering it's Turkey

very good service... felt very safe that they ll be genuine

Worried about unjustified charges after a month or two

We were probably the last customers at the Dalaman Airport Avis store. When we arrived at the counter, the staff immediately asked if it was us.

The rental office at Antalya airport is easy to find, and the pickup location is not far. When picking up the car, make sure to carefully inspect for scratches and take photos. This is very important because if you don't have pictures of existing damage, it could cause trouble when returning the car.

Very satisfied

Average attitude

Firstly, the work efficiency: communication at the car pickup was fine as the staff spoke good English, but it took about 30 minutes to be told to go to the parking lot where a staff member would be waiting. However, no one was there, and we waited another 10 minutes before a staff member slowly walked over, impatiently checked our documents, and then made us wait another 10 minutes for the car to arrive. The entire process took over an hour. Maybe others had faster service, but I had bad luck with highly inefficient staff. As for returning the car, I did so at an airport branch in a different city. The night before, the hotel front desk kindly informed me that a gate pass is required to enter the parking lot and should be provided at the pickup. We didn't have it, so I contacted the rental car customer service to inquire about gaining entry. They assured me that showing the rental agreement would suffice. However, upon arrival at the airport on the day of departure, I was denied entry without the card. I had no choice but to run several hundred meters to the return point to inform the staff and tell them I had a flight to catch, hoping for quick assistance. The staff was extremely cold and took their time giving me a card, which turned out to be expired. Fortunately, a kind driver used his card to let me in. By this time, I had less than 50 minutes until my flight. The return area was crowded, and despite my urgent pleas through the window, the staff remained indifferent and made me wait. Eventually, I had to drag a staff member busy with his phone to help me, who then lazily checked the car for another 10 minutes. The overall attitude was cold and seemed like they enjoyed seeing me stressed. Very unfriendly! I don’t know if this is common everywhere or just here. What should have been a perfect trip turned sour because of the lousy service at this branch, almost ruining my schedule! I’m too exhausted to complain about the rental car customer service’s wrong information and the general coldness and unfriendliness at Izmir Airport.

The staff were very patient and friendly. When we returned the car, the drop-off location was already closed, but they waited an extra 15 minutes for us after a phone call.

Very good

We returned the car a day early. The service was great and very convenient.