AVIS CAR RENTAL REVIEWS IN TURKEY

Very good

The service was okay.

The price was not what I originally booked. They added some insurance without informing me, costing an extra 200 bucks. Also, the car wasn't the one I booked. I reserved a Ford but got a Hyundai i20, which was very small. However, the car was quite new.

Nothing to write about.

This car is really powerful.

Like: Very good service
Dislike: None

The store staff was excellent, provided detailed explanations and were very efficient.

Perfect

I booked an automatic car through the website, but they gave me a manual one. After coordination, the issue was resolved.

Had to wait a while at the branch, but ended up with a BMW X3, so it was worth it. Overall, a good impression of AVIS. Satisfied overall.

This was a very enjoyable trip, deciding to rent a car was an excellent choice. Returning the car was convenient, and the deposit was refunded quickly.

After comparing several companies, I chose to spend an extra 200 lira to rent a Volvo S60 from AVIS. However, upon pickup, the store said they didn't have that car and gave us a Ford instead. When we saw the Ford, we realized it would cost only 300-400 yuan at other companies, so we insisted on getting a car of the same class as the Volvo. After negotiating for 10 minutes and waiting for another half hour, we finally got the Volvo S60. They gave us a quick introduction and showed us the exterior before urging us to drive out of the automatic gate within 5 minutes, or we wouldn't be able to exit. We hurriedly drove off, only to find that the fuel tank was less than half full! Moreover, the right front tire had a pressure issue from the moment we picked up the car, and we had to inflate it every morning during our six-day use. Overall, we felt AVIS was just average.

Easy to find

The staff recommended some self-drive routes (even though we already had our plans), and the explanation was very detailed.

Avis is a mid-sized international car rental company. The prices are relatively cheap, and the service is just acceptable. The car condition is also okay, but not great. This time I rented a Volvo that had only been driven for over 4,000 kilometers. However, the driver's door appeared misaligned when viewed from the outside. I'm not sure if it's because the door is deformed, but it felt fine while driving. The most worrisome part was that halfway through the drive, the tire pressure warning light came on. I checked several times at gas stations and even added air, but the warning light wouldn't go away, which made the journey somewhat stressful and unpleasant.

The process was smooth, but the refund wasn't very straightforward.

Good

Great customer service, no upselling of additional insurance. We arrived around 5 a.m. to pick up the car, and the staff was still very friendly and helpful.

The service attitude was good. We rented a premium car, a Volvo S60, but we were given a Nissan Qashqai. We three ladies didn't know much about cars and only realized later that we were downgraded. This was very disappointing. Initially, we were given a rather old Qashqai with a problematic trunk lock that wouldn't close. The staff attempted a repair, but we were concerned it might fail again during our trip and requested a replacement. They were reluctant at first, saying it wouldn't be an issue. We had the car for 8 days, and if it malfunctioned again, it could be blamed on us, disrupting our schedule. After insisting, they eventually replaced the car. The entire pick-up process took an hour.

Very fast service, staff explained everything in detail, and the car inspection at pickup was thorough. Efficient drop-off process, very satisfied with this self-drive trip in Turkey.