AVIS CAR RENTAL REVIEWS IN TURKEY

Very good

Like: Every thing is okay
Dislike: Nothing

AVIS is pretty good, but the location of this rental company could be more precise.

The car rental company made unapproved charges! They didn't mention it upfront but deducted the amount later. It was unexpected! The wrongful deductions and subsequent refunds incurred unnecessary exchange rate losses for the consumer. Until now, I haven't received a reasonable explanation!

Good

Excellent

The service attitude is excellent.

Like: Everything
Dislike: Nothing special

Car rental company has an average attitude

Due to the young driver fee, the official website of Zuzuche said it wouldn't charge me, but on-site I was required to pay the fee, which delayed me for at least 2 hours.

It's been 3 months and the deposit hasn't been refunded yet. They promised to return it within a week, very disappointing.

It took around two months for the deposit to be refunded, and it was only done after my repeated email confirmations. Bad service.

Simple procedures, friendly attitude

Difficult to find in the city, but service is decent

Excellent

On the way to return the car, after refueling and washing it at a gas station, the car broke down. The steering wheel locked up and it was undrivable. The gas station staff couldn't figure it out either, and we had to get help from a nearby car dealership for repairs. Despite multiple attempts, I couldn't reach the rental company, and they even said the car wasn't rented from them. Contacting the booking platform also didn't help as they couldn't reach the rental company. It's confusing how the information was listed on your website. To this day, I haven't received any response on whether the car was successfully retrieved.

Average

The overall trip was enjoyable and the car was quite comfortable. The problem was at the airport during car pickup; the staff were not familiar with their tasks, causing a delay of one to two hours. We had booked two cars suitable for drivers aged 25. However, the staff on site insisted that our model (a Nissan Qashqai) required drivers to be 27 years old. Since we were not 27, they demanded an additional charge of 18 euros (134 RMB) per day, without showing any price list. (Even if the age requirement wasn't met, the additional charge should have been similar to domestic rentals, which is about 10 lira per day, approximately 20 RMB per day.) This charge seemed suspiciously high, raising doubts that the staff might be pocketing the extra fee. Upon showing him the email and the app order clearly stating the age requirement, he stubbornly insisted on the additional fee. When we couldn't resolve it, we contacted the car rental's customer service, but surprisingly, no one answered the phone calls. It was daytime and yet we couldn't get through. Instead, we got an immediate response via the app's online customer service using three phones at once. It's unclear what the emergency hotline is for. Finally, a Chinese customer service representative contacted the staff in Turkey, allowing us to pick up the car for free. It wasted a lot of our time. Seven people dragging seven or eight suitcases were stranded like fools. If there's a next time, I would likely not choose this rental company again.

AVIS is located inside the airport terminal, easy to find. The car pickup point is a bit far but there's a shuttle bus. The staff are quite friendly and easy to communicate with.

Easy pickup, very friendly service…