CARO CAR RENTAL REVIEWS IN GERMANY

Initially, I reserved the car pick-up at 4 PM. However, upon arriving early, I called to reschedule, and they adjusted the time since they had available stock. I initially expected a Golf, but I received a Kia SUV without any extra charges, which was satisfying. The only downside is that CARO doesn't have a station at the train station, which makes the pick-up and drop-off location inconvenient. I suggest that the rental location details, including district, street name, and house number, be clearly provided so that GPS can find it.

Overall satisfied, but returning the car was a nightmare! The reason is that when picking up the car in Frankfurt, it was confirmed that the car was to be returned at Frankfurt Airport (common sense would think it's at the terminal's lower level), but upon arrival at Terminals 1 and 2, we couldn't find the CARO company office (other rental company offices were all there). Desperately asked locals for help and found out the CARO return office is in a nearby town. This was not clearly explained by the staff during pick-up!!!!

The local rental company has much lower prices compared to the big companies, and their service is also very good.

The car we picked up had a dented door and issues with the headlights and taillights that wouldn't turn off on the first day, but somehow fixed themselves by the second day. We picked up the car at Frankfurt Airport, and even though the paperwork noted existing scratches, the staff at the Munich Airport return location was shocked and called the Frankfurt office to verify the severity of the damage before believing it wasn't caused by us. Another group of Chinese tourists who rented an SUV found a tire pressure warning just after leaving and had to come back; they eventually had to go to a repair shop as there were no spare cars. If such a delay happened to us, I’d be extremely upset. Due to these issues, I probably won't rent from this company again.

Friendly service attitude, the car is very new

Good value for money, vehicles are relatively new

The car was satisfactory, but the only dissatisfaction was that I was told the return location was not at the airport. Eventually, the rental company did pick up the car at the airport.

Except for some difficulties finding the pickup location, everything else was great

Although the store is not at the airport, the car rental company offers free shuttle service. The car provided was almost new, a 9-seater automatic with only 4300 kilometers on it. The price was the cheapest compared to other companies, providing high value for money. Subsequent repair fees were also handled quickly, and the claim was settled within 20 days.

I saw a promotion for a 9-seater Mercedes and made a prepaid reservation, specifying that I would be traveling to the Czech Republic and Hungary. I called the rental company before departure to confirm, and they assured me it was okay and that it would definitely be a Mercedes, though the security deposit might be higher. However, at the store, the staff said the car couldn't go to the Czech Republic and Hungary and claimed they were not informed by the rental company about my travel plans. After much hassle, they gave me an Opel. To avoid delaying my trip, I took the car and left. An Opel and a Mercedes are the same class?! Not sure if the issue was with CARO or the rental company!

The pick-up location is above the metro station, easy to find.

The car was in great condition, and the service was good. Although not located inside the terminal, they provide shuttle service.

The person was waiting directly at the ✈️exit. Picking up the car was very convenient, and returning it was also very easy.

Very good

Very professional and efficient.

Not satisfied at all. When picking up the car, they didn't mention checking the front glass. When returning the car, they claimed there was a scratch, but we never went anywhere that could cause it. We found the rear side dent ourselves, and then the rental company noted it. If we hadn't found it, it probably would have become our fault just like the front glass.

Although the store is small, the car was great. I rented a Tiguan and got a free upgrade to a higher-end Kia SUV. No upselling when picking up the car, and no issues when returning it. After notifying them by phone at the airport, they arrived in 5 minutes.

They upgraded my car and included a GPS, which was very useful. The car was in good condition, and I’m quite satisfied.

The staff was very friendly, the procedures were simple, and it took less than ten minutes to complete. The car was upgraded to a Sharan for free, eliminating all our concerns about luggage space. Extremely satisfied.

Not being located within Frankfurt Airport is very inconvenient. After calling the contact number provided, we realized it was in German, which we couldn't understand. We had to get help from the rental car customer service to reach the store. We waited for about 20 minutes to be picked up at P19. The service staff was very friendly, but the car provided was disappointing. We booked a Passat wagon, but they gave us a Renault Scenic. As someone who doesn't drive French cars back home, I was already skeptical. And my concerns were confirmed — the car was underpowered and very unstable at 130 km/h. It was also a manual, and being unfamiliar with the road conditions, driving it was exhausting. On the third day, we arrived in Munich and contacted the rental company to upgrade the vehicle. We found a Kia SUV at a nearby Munich Airport location. The new car had excellent power, a stable chassis, and many features, allowing us to complete the trip smoothly. However, there was a small incident when returning the Renault at the Munich Airport store. I realized I had left my sunglasses on the dashboard. When I went back to retrieve them, one of the staff had just driven the Renault out. I informed the reception, and they asked me to wait, saying the staff member would return soon. Half an hour later, the staff returned, but my sunglasses were missing. The staff member claimed to have never seen them. Without any evidence, I had no choice but to accept the loss. This incident taught me that not all Germans are highly trustworthy.