CARO CAR RENTAL REVIEWS IN GERMANY

The offered vehicles are relatively new, the procedures are fast, and the staff is very friendly. Returning the car is also very convenient. The owner is friendly and straightforward. Minor scratches are covered by insurance, so there's no personal cost.

We initially booked a Mercedes C-Class, but they upgraded us to an E-Class. Not bad! The car is very new, with just over 10,000 kilometers.

Since we were going to the Czech Republic, we were unable to rent a higher-grade car and chose a Passat station wagon of the same group with multiple drivers. We were given a new Touran which had only been driven 2100 kilometers, equipped with an English GPS that provided real-time road information. We chose to pick up the car at Frankfurt Airport, and upon arrival, we had to walk to parking lot P29 outside Terminal A to wait for a shuttle bus. The bus took 3 minutes to the company's office where we completed the paperwork. The process was simple and did not require a notarized letter. The vehicle was inspected, the fuel type was explained, and the GPS company address and the nearest gas station address were saved, then we were on our way. Returning the car required dropping it off at the office for inspection, fuel check, and signing paperwork. A shuttle bus then took us to the departure hall, not the parking lot where we initially waited. It was very considerate and convenient. Buying full insurance from QEEQ was great, and there were no additional promotions from the rental company, which felt good.

Scheduled for 9:00 but had to wait until after 9:30. The location is quite remote and the navigation couldn't find it during drop-off.

The car was in great condition, almost new. The staff was very friendly. We arrived at the pickup location ourselves and experienced the warm hospitality of the Germans. We returned the car at night, and they even drove us back to the airport. An excellent car rental company.

Overall, it's quite good. The staff was very careful and thorough when handing over the car. The return process was also very convenient.

Very trustworthy and punctual in picking us up from the airport. The car was very new, with only 5,000 kilometers on it, and performed excellently. I didn't expect it to be this good when I booked.

After arriving in Munich, we called CARO customer service from the Starbucks near customs. The customer service asked for our exact location at the airport and said an employee would pick us up since the office is a bit far from Munich Airport. We waited about 20 minutes for them to arrive. We booked a manual diesel Passat wagon or similar, but we got a Mercedes C180 wagon instead, likely because of the emissions scandal with VW. The car was very new, with less than 10,000 kilometers, and we were very satisfied. However, it was switched to a petrol car that runs on 95 octane, which made the fuel more expensive. The staff was very thorough during pickup, carefully noting all existing scratches on the car. The in-car navigation system was very convenient with English voice prompts, so no need to change settings (unlike our previous rental in France where the system was in French and we couldn't change it to English). The QEEQ navigation was slow in finding satellites, and some addresses were not found, so we relied on the car's GPS and Google Maps. During drop-off, we faced some issues because we aimed to reach the airport early for tax refund and shopping. We called the day before to arrange a 7 am drop-off, but the gas station near the office opened at 7 am. The prices were higher than the market rate, but we didn't need much fuel. After refueling, we returned to the office, but no one was there. We called again and were told someone would arrive in 7 minutes, but it took nearly half an hour for an employee to return from picking up another customer at the airport. He was short-staffed as his colleague didn't show up, so he called a friend to help. The return process was finished around 8 am, and he drove us to the airport in the rental car, unlike the shuttle bus used during pickup. If you are catching an early flight, allow extra time. Initially, we set the pickup time as 6:30 am and the drop-off at 1:30 pm, but the actual pickup was at 7:00 am, and we arrived for drop-off at 7:00 am but had to wait for service. We effectively lost a day of rental, but we were in a rush and didn't argue as they didn't even use a computer for the return process, relying on the printed documents from pickup.

The front desk staff spoke good English, but the return staff hardly spoke any. There was no counter in the airport hall; we had to call them to pick us up.

The store's location is a bit remote, but the staff is quite professional. There was a scratch on the car initially, which they noted on the paperwork in advance.

Overall, it was quite good.

Friendly and patient attitude. Mercedes-Benz GLA260, over 5000 kilometers, very good. However, the cigarette lighter was not working, so the complimentary GPS couldn't be charged in the car. Fortunately, I had a power bank, otherwise the GPS would have been useless.

The very friendly staff found me a car in excellent condition with only 5000km on it. I drove it for 2000km over 15 days. Great experience!

Caro is not at the airport, you have to wait for their staff at the McDonald's next to T2. There's a gas station next to their office, which is very convenient. The Germans are very meticulous in their work. We rented two cars, and they handled the paperwork for one car before starting on the other, so we waited a long time, but the instructions were very thorough. We reserved a C5, but got a brand new Opel with only 4100 km on it, featuring auto start-stop and lane assist. These features are very important for driving in Germany. The car also has radar systems at the front and back. The condition and performance of the car were excellent, and it had a 6-speed manual transmission.

Everything satisfied

There was no GLK available, so I was upgraded to an ML350. Although it has already 26,000 km on it, the performance is excellent.

After arriving at Munich Airport, you need to call them to get picked up and taken to the rental office. The meeting point was a bit hard to find, which was somewhat troublesome. We inspected the car carefully during pickup and noticed many small scratches that were not previously recorded by the rental company. Not sure if it was due to staff negligence or if they simply didn't care. The car was good, a new diesel Opel with automatic transmission, equipped with an English GPS and smart control system that even alerted us to traffic jams ahead. The interior had no strange smells.

Excellent service. We didn't have time to refuel before returning the car, so they took us directly to the gas station. Fantastic!

Overall quite satisfied, good value for money. The only inconvenience was that there was no office at the airport; we had to go to a designated location and then call the office to have them pick us up. This wasted a bit of time, as we waited for half an hour before getting a ride to the office. Picking up the car was smooth; they just checked my driver's license and charged an 800-euro deposit. Since we were heading to Eastern Europe, they gave us a Volvo V70 station wagon. Apart from being a bit dirty, the car was in great condition, relatively new, and the trunk comfortably fit four 28-inch suitcases. This car accompanied us throughout our 12-day journey, and we were very satisfied! Returning the car was also at the designated office. There is a gas station nearby where you can fill up the tank. Hand the keys to the staff, they do a quick check of the car, and then they had me sign to complete the process. We waited for about half an hour for the shuttle, and then got to the airport smoothly.

New 3000 km KIA SUV, diesel, 7 liters per 100 km. The run-in period was alright. The pickup was tricky. I informed QEEQ's customer service about the details afterward. The pickup location should be TERMINAL 2 ARRIVAL, P29 parking lot. The guy waited there for a long time, and the shop's phone was unreachable. This wasn't CARO's fault. I hope QEEQ will write down this location clearly in the future to avoid customers waiting. During drop-off, the GPS directed us to the wrong place, and we were an hour late. The staff were great. Couldn't find the P29 entrance; too many one-way streets. Parked at P20 and found the staff there.