DOLLAR CAR RENTAL REVIEWS IN CANADA

The car rental was quite small in terms of space. Unfortunately I left a pair of eyeglasses in the car, and the rental company was nearly impossible to get a hold of. The rental itself was fine, but their customer service when something is lost was mediocre at best.

Easy to book and the price offered was great as usual.

1. Booked a Toyota Corolla but received a Hyundai Elantra on site. 2. The car was in poor condition with over 60,000 km on the odometer. Usually, it should not exceed 30,000 km. 3. Tires were aged and one leaked midway. I had to replace the tire myself at a cost of CAD 180, and the rental company refused responsibility. 4. The return location was difficult to find and had no signs outside the parking building. It took a long detour and guidance from Hertz staff to locate it.

not bad

not bad

The waiting time was a bit long, maybe because business is good.

I booked a 'Mid-to-Full Size SUV - Ford Edge,' but on the day of pickup, only a 'Tesla Model 3' was available. The staff claimed it was an 'upgrade.' Ridiculous! Compare the prices of the two models yourself. Since the rental site didn't have an offer for a Tesla Model 3 and the staff promised I could exchange it in two or three days, I tolerated it. Three days later, I went to exchange the car and ended up with a 'Compact SUV - RAV4.' The staff still wouldn't admit it was a downgrade. However, both the rental site and Dollar's website list the RAV4 as a 'Compact SUV' and the Ford Edge as a 'Mid-to-Full Size SUV.' A search on any date will show that compact SUVs are priced much lower than mid-to-full size SUVs.

I booked a 'Mid-size SUV - Edge,' but on the day of pickup, they only had a 'Tesla Model 3,' and the clerk even told me it was an 'upgrade.' Ridiculous. You can compare the prices of the two models yourself. Since there was no Tesla Model 3 listing on QEEQ, and the rental company promised to exchange the car in two or three days when one became available, I reluctantly accepted. Three days later, I went to exchange the car, and they gave me a 'Compact SUV - RAV4.' The company still refused to admit the downgrade. Both QEEQ and Dollar's official site list the RAV4 as a 'Compact SUV' and the Edge as a 'Mid-size SUV,' with the Compact SUV generally being much cheaper than the Mid-size SUV on any given date.

It was okay.

The staff were quite friendly, asking about insurance and whether we needed snow tires.

Excellent car and friendly service at Calgary

I cannot think of any way this experience could be improved upon. Thank you!

Very smooth, thank you.

Absolutely loved the vehicle that was selected for us. Choosing the mystery vehicle was perfect for us so we didn’t have to get a second rental. We had lots of space for all our luggage and were all very comfortable during our travels. Just wasn’t happy with a charge per day for each additional driver, was about 30% of our daily rental cost extra to do so.

Constant communication and support if needed.

Overall service is good, and the staff have a good attitude.

Vertical could be batter

Excellent

Vertical could be batter

Excellent

I often rent cars from them, and it's pretty good. There was an issue with QEEQ's information. I needed to drive to the US to see a friend, and when I explained to the rental company, they just nodded and said it was fine.

Very rude staff not understanding how it feels after you land from a 15 hours flight, insisting to charge a full day cause i had arrived an hour early than my pick up time !

Satisfied

Good rate

Waited for more than an hour

Friendly, helpful staff.

Good pricing. Easy booking.