DOLLAR CAR RENTAL REVIEWS IN CANADA

easy

seamlessly

I rented an SUV but we could not fit all our luggage in the trunk. We had 2 medium suitcases and 2 duffle bags but we could only fit 1 suitcase and 1 duffle bag in the trunk. It felt uncomfortable to leave our other luggage in the back seat when we parked in stops along the way.

QEEQ staff were very helpful when we said our flight may arrive late and we may be late in picking up the car. They arranged with Dollar for us to do a late pick-up.

Friendly and helpful staff

Helpful and saved me money!

They didn't have the car I reserved and gave me a 7-seat Chrysler, which significantly increased my fuel costs.

Good customer service

Could only advise but coiuld really help when u need help

The processing speed is extremely slow, had to wait over an hour to get the car. The service phone is answered by an Indian, making communication difficult. Extending the rental by one day costs 280 dollars, which is unbelievable; that amount could rent a car for four days.

Everything within my expectations.

The car was very clean and the counter staff were very helpful

The booking process was simple and straight forward

Quite satisfied. The staff are rigid but responsible and helpful.

AS EXPECTED

Not bad.

The Dollar rental service was quite disappointing. They downgraded my vehicle at first and then asked for additional fees, which I refused. They didn't mention additional insurance during the process, but it was included on the receipt they printed. It's been a long time since I rented a car abroad, so I thought it wouldn't be added if it wasn't mentioned. I signed the document based on that assumption.

Everything smooth!

If comparison (eg no of days, car type…. etc) is available on time, it’s easier for me to make up my mind on the booking.

I got an up grade to Chevrolet malibu.

Qeeq kept reminding me as I came closer to my rental. Good job. Well done.

Thank you Dollar

A very good website to find a car

It took over an hour to pick up a new rental at the return point. The front desk was slow and inefficient in dealing with issues. Eventually, I got a Hyundai Venue, which was a downgrade. After spending more than an hour at the front desk, I didn't have the energy to argue further on the spot. After the rental period ended, I filed a complaint through the app. However, the rental company denied the downgrade. This is clearly a lie. In terms of vehicle positioning, length, space, and power, the Venue is a subcompact SUV. It cannot be compared to compact SUVs like the Jeep Compass, RAV4, or CRV. You can easily verify the Vehicle's category. The user experience clearly shows the difference. I rented a mid-sized sedan (Camry) from the same company using another app and was given an Elantra, again a downgrade. It seems that DOLLAR frequently downgrades vehicles. Some people might overlook a few days of downgrades, but I cannot. The description clearly stated a five-seater, with a trunk that can fit three 24-inch suitcases. I have used compact SUVs like the RAV4, and they meet this condition perfectly. However, the car I received couldn't even fit two 24-inch suitcases, and additional luggage had to be placed on the back seats. I didn't need to seat five people on this trip, but what if I had to? The car's performance was poor, with no acceleration beyond 100 km/h even with the pedal to the floor. It was infuriating to drive, and I decided to file a complaint immediately. Anyone who has driven a Venue would understand how bad it is. Be cautious with DOLLAR. I have already filed a complaint with their headquarters via email. I am very disappointed with this rental company. If you encounter any problems, filing a complaint through the rental app is basically useless. Choose wisely, choose wisely.

The car broken After one day Slide door not close ,I and my babies freezing with -5 C temperature ,i got exchange as well as the new car i got problem with slide door . It is very tired when you have baby with baby chair and one slide door not open Chrysler grand caravan

Very satisfied

Quelques difficultés de compréhension avec personnels pas toujours bilingues.

Car not ready, long waiting