BUDGET CAR RENTAL REVIEWS IN CANADA

Excellente voiture tout était parfait de la réception à la restitution

Service pratique offrant un excellent rapport qualité prix

Voiture récupérée: Sienna TOYOTA. Superbe voiture!

The pickup location was quite professional, but the return location service needs improvement.

Much smaller car than booked and office insisted this was the correct size. We were in a rush so couldn’t waste time arguing. No way is a Nissan Micra a COMPACT car! Basically tried to upsell a bigger car. I think tried it on because we were 2 females. Very disappointing!

The billing had A little discrepancy. I was overcharged. I have fontscted customer service and hopefully they should be able to sort it out

It's the best one that I have used so far. Best deals and easy to book

The car was clean and ready for pick up. I was not crazy about the brand but it served its purpose. Service was great, and staff hospitable.

I like the extra features that I received such as health insurance and vehicle insurance. The staff was helpful and polite!

Kia sorento : boîte auto dépassée par les événements et moteur creux. Parfait pour la ligne droite sur route plate. Un cauchemar en montée et en descente. Presque une heure d’att Pour récupérer le véhicule, trop long.

Simple and fast

I asked for an economy and was given full size for free upgrade.

The car was booked for 1pm. We arrived at that time to find a huge queue at the counter, and a large number of frustrated customers waiting near the doors. It took ONE HOUR to get to the top of the waiting line. At that point the Budget staff member told me that I would have to wait for the car as not enough cars were available! I now realised why so many other customers were very angry and waiting also. When I complained about this I was told that my pick up time was 1pm and it was now 2pm. I replied that I had to wait in the queue for ONE HOUR! He told me I would need to wait for the car "10 minutes". As it turned out we had to wait ANOTHER HOUR before we were called to collect the keys!!! We had to wait with our children for a total of TWO HOURS before we got the car! This is despite the fact that we had prebooked the car. Very poor service! The Budget staff clearly could not cope with the demand.

Easy booking, would do again, but not with Budget!

Very good and flexible service.

Very responsive.

Yes

Perfect

I arrived late at the airport and there was only one staff serving a long queue of costumers but there were obviously some other staff available in the back office.

Good

La voiture de location était parfaite, lors de récupération nous avons passé 50 minutes pour trouver le véhicule, nous sommes retourné au guichet, heureusement un employé a eu la gentillesse de nous accompagner jusqu'au véhicule. Le personnel au sous sol a été formidable et compréhensif.

Parfait et très clair sur la plate forme de réservation.

The car was new and in good condition, it could of been washed more thoroughly, over all the service was good, price was reasonable

Car was fine but the service on pick up was absolutely awful. Long line at the desk then staff tried to up sell. Eventually booked in and then had to wait for the car for about 45 minutes! What is the point of booking on line? Definitely would not recommend using this company. Had a much better experience in Calgary with Enterprise.

The car was exactly what I had booked but I did not enjoy or find this model that safe to drive. The wing mirrors provide such a small area to view that the blind spots are huge. I counted three seconds on a highway where a car was out of view. This meant that, even with checking my blind spots, I nearly crashed twice (and I’m a good driver!) when changing lanes.

A good search site and cheapest deal I could find. I don’t think the price drop worked for me but good to have in case the price goes down.

Overall satisfied, but had to wait for quite a while before the staff brought the car over during pickup. The staff left without saying anything, and I had to ask to find out that I needed to inspect the vehicle myself and mark any damages. The guard at the exit then signed off on it. None of this was proactively communicated.

3 heures d’attente pour récupérer la voiture. Prix trop élevé du GPS !

Service was very good.