BUDGET CAR RENTAL REVIEWS IN CANADA

130 dollars paid for a tiny impact on the car windshield is just a robbery! Furthermore, at the Check-in it was impossible to chancel the GPS, finally useless! Bad experience!

The pickup and drop-off procedures are very convenient, and the cost performance is relatively high.

I was told that I received one additional drive with no cost but when I dropped off the car I was charged an extra.

We waited for over an hour for the car to be ready despite arriving 2 hours after our scheduled pick up time. This is not acceptable and needs to be rectified.

No comments

Car size was just right for us did not have any problem and easy pick up and drop off.

Although insurance was offered, there was no pressure to buy; both pickup and return were very quick

The counter staff tried to ask us to upgrade to BMW. We are not English speaking people so we didn’t realize what he said. When we pick up the car and check the contract, I realized we got extra charged. Then we went back to him to ask to change to original type car. He asked us to wait on the side, we waited for just few minutes and he passed the key to us said number 24, it’s the last parking lot on the left side, when we got there, there is no car. And we checked all the cars’ lisence plate then we got the car. It was on the right side and the first one not the last one. The number actually is 25. We feel the staff just wanted to trick us because we changed our mind to upgrade. Feel not good.

Good app

The counter staff at Budget could not have been more helpful. Although our pickup point was not busy we found the staff to be 100% professional and helpful. The car was ready for collection and was spotlessly clean.

The booking process including selection of insurance was very straightforward. An email enquiry was answered very quickly and accurately.

Very helpful and pleasant East European man at pick-up point in the shopping mall. Had an upgraded car which we didn't really want - preferred smaller car. None of the nasty surprises we've had with other companies lately.

Fine - no hassle.

surprised at the ease of pickup, no over the top sales advice, full take over instructions given. Customer service was excellent no quibble when asked for a lift to catch our ferry.

Booking was easy straight forward and clear.

la voiture n'était pas de la même catégorie que la réservation, j'ai payé un supplément pour avoir la catégorie prévu, mais voiture presque neuve donc pas trop décu.

It would be great if there was a monthly rental service in the future.

Staff was fantastic and polite. The car however had a bad stench (sweaty smell) - I guess for the price I paid.

I rented the cheapest car but it proved inadequate. My wife actually got sick from the vehicle. It was too small and too tinny. That was entirely on me. I contacted Budget and the next day was able to exchange the small car for a 2019 Ford Taurus that proved to be awesome. Additionally, I rented the first vehicle at the airport and was able to exchange the vehicle in Victoria. I then was able to drop off the second vehicle back at the airport. Awesome service!

It was great. There was no drop in price however.

The car was exactly wht I needed, small and economic with gas. One thing, they said the car was full, but in reality missed at least 7$ of gas. I bring it bas around the same amount it was and I didn't have problem.

Great,

Des frais supplémentaires au moment du retrait du véhicule, avec des explicitations pas très claires. Du coup notre tarif de location peu élevé au départ a doublé. Par exemple, on nous fait payer un plein d'essence entier, même si on loue une voiture pour moins de 48h pour faire juste quelques kilomètres dans le coin, une façon peu honnête d'encaisser beaucoup d'argent. Imaginez ce gain multiplié par des milliers de voitures louées ! Alors que sur tous les lieux touristiques, nous avons rencontré des personnes parlant aussi le français (langue du Québec, province canadienne), chez Budget, personne ne parlait le français.

quick and good service. We were expecting a focus sized car which we chose due to the focus having a large boot space. Unfortunately we ended up with a civic with a very inadequate boot space.

Quick turnaround and they upgraded the car

simple process and plenty of information available

Very good value for money car, very nice staff at pick up

Nothing special, good car rental broker website