BUDGET CAR RENTAL REVIEWS IN GERMANY

It took a full hour from arriving at the rental counter to completing the paperwork. Very inefficient, and they kept pushing insurance sales even after I clearly declined, which caused delays.

Very good. Not pushy with add-ons. Got just what I’d asked for. Vehicle massive!

Great after a bad experience with a different supplier previously

Great service and plenty of cars to choose from all in excellent condition

Easy to use and good communication

1. Low efficiency, the queue time was extremely long. It took me over an hour when there were only five or six customers ahead of me; 2. They added over 500 euros in extra charges to the contract without informing me when I picked up the car. Fortunately, I spotted it and refused to pay; 3. The pick-up point is a ten-minute walk from the counter. The car was not filled up with fuel. After a long flight and long queue, I was too exhausted to argue, so I just accepted it; 4. At drop-off, they tried to charge an extra 460 euros. They handed me a 4-inch screen device to sign. I spotted it again and refused; 5. Everything was fine when I returned the car, but they still tried to scam me into buying personal and car insurance. This is just ridiculous; 6. Finally, they directly charged an extra 460 euros from my credit card without any signature or authorization, despite my two refusals. This is outrageous! Currently disputing the charge with the rental company and card issuer. 7. In all my car rental experiences across North America, Latin America, Africa, Europe, and Southeast Asia, Budget at Frankfurt Airport is by far the worst!

The store was easy to find, but they only handed me the documents and the keys and did not accompany me to get the car!

Car had only 75% gas which I didnt notice at first

Excellent service, thank you so much.

Nothing commendable

Easy to find the drop off location at Frankfurt airport

Very reasonably priced rental car. Excellent car rental platform.

Good experience.

Overall service was good, but the money I paid for additional additives hasn't been refunded after returning the car.

Terrible service. Even though I showed the staff my order indicating I had already purchased full insurance, they insisted on adding insurance to the contract. Later, the staff claimed the extra payment was for fuel, but it included insurance, making me pay extra for insurance. Very deceitful.

The car rental company was very friendly. I booked a compact car, but because I had four suitcases, they upgraded me to a Volkswagen Touareg at no extra charge. The car had only 10 kilometers on the odometer, almost brand new. The driving experience was excellent.

Service was acceptable

Picked up a new car with only 1000 km, noticed the driver's seat armrest was dirty. Staff said they only record the issue but don't clean it, advised to go to the exchange location if not satisfied. Budget's approach is understandable. After a day's drive, the tire pressure warning came up. Checked at a gas station: standard pressure 2.3, but the tires were at 2.1, 2.0, 1.9, and 2.2. For a new car, how was it driven by the previous user? The staff confirmed it was full of fuel with no scratches. After three days, they still deducted 11 euros from the deposit, claiming it wasn't full. 7 euros for fuel plus 4 euros for tax. If it was confirmed full, how can they later say it wasn't? With 7 euros of fuel, this hybrid should at least run 100 km. In the end, Budget is understandable, but it's much worse compared to Budget in the USA. Everything never happened in the USA but all happened in Europe.

NO

NO

Everything is prefect.

Everything is prefect.

Wait for 20 mins to get the car that should be improved

Nil

Можно акцентировать внимание на месте возврата автомобиля! В остальном все прекрасно, спасибо большое!!!

The counter staff let me buy another fully protection insurance, but when I take that booking, I but the super cover for the insurance