Got given a Skoda Octavia which was OK. The counter staff however, were brusque to the point of being rude, we got told off like school children for a small amount of dirt on the floor carpets. Also, this branch of Budget charged us £100 for an additional driver when another Budget branch in Bristol did not charge my brother in law any extra fee for an additional driver for his rental for this same trip. Overall, I will not book with this branch of Budget again.
“Non-frequent bus shuttle, good car once made available”
About Budget:7.7/10
The pick up bus at the Heathrow airport is not coming very often late at night (around 8pm). We had to wait around 15 mins while other car rental companies' buses had already past more frequently.
We were first offered a vehicle category below the one booked, as the category wasn't available but were only then offered a vehicle which still had to be cleaned which further delayed the process
They told me they would have my £200+ deposit back in my account in 1 week, it has now been over 2 weeks and it still hasn't shown up!!
NOT HAPPY!!!
Please can you chase for me and find out what is going on!
The whole rental experience was great from the moment of pickup to drop off. The car was in min condition and very clean. The staff were friendly and helpful. The deposit taken was low and was released the same day after drop off. Highly recommended.
“Disaster from start to halfway through the holiday. Replacement car was much better.”
About Budget:4.0/10
Expected Ford Focus, was offered something far smaller. Ended up paying double what we thought we were paying to get larger car which appeared to be old and pulling to one side. During our trip warning light came on regarding tyre pressure. Checked one of the front tyres was bald in patches and there was no spare tyre or repair kit. Headed back to hotel and did not use car for the rest of the day. Had to rely on relatives to ferry us to New Year Function. AA guy came next day & said was technically legal but he offered to follow us to Glasgow Airport for replacement. At least this one was a much nicer car but half way through the last week a warning light came on again about tyre pressure. Checked and all tyres seemed to be ok. Not a happy experience.
Allocated the same car to myself and someone else .. as I approached car he was driving off ! so that was annoying and had to walk back with luggage to the desk office
“Something wrong in the set up somewhere, but worked out ok.”
About Budget:9.7/10
Rep was very helpful and accommodating
About QEEQ:10.0/10
Booking was easy and pleased with the price - however, at collection, the info Budget had was that Easycar had only booked and paid for a Fiesta (or similar), despite me booking a Focus - significant price difference. Budget man was very helpful and have it's what we needed.
Cleanliness of the Car interior wasn’t to the usual high standard but as it was only used for the work commute I wasn’t too bothered. Check in and out was effortless compared to other rentals and the staff were extremely polite, professional and helpful.
“Mehhhh. If I got the same class vehicle, it would be perfect.”
About Budget:8.3/10
I booked for Mercedes Benz E class but I got C class. I should be getting the car of the similar class but got a lower class car.
Except for getting the lower class car, the car itself was in very good condition and super clean.
Staffs were helpful and kind though there were mistakes when returning the car ( I only drove 330 miles but the staff mistakenly calculated that I drove more than 1000 miles but it was corrected and sorted out fast. So no problem).
The person on the counter was really great, he helped to get me the right car for our visit and was really friendly. I would definitely use Budget again :)
About QEEQ:10.0/10
I am very happy with Easyrentcars.com the only frustrating thing is that I can't download the app because I am not based in the US.
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