BUDGET CAR RENTAL REVIEWS IN UNITED KINGDOM

Great car - modern and clean, drove well.

See above - love the price job feature!

excellent service, pick up takes bit long. if there is car park availabe for customer to drop their car while picking up the car and take back his car at the time of drop off

Excellent service

Reservation ref 84038830 Truro. Office cramped, Entrance access difficult due to puddles. A long drive from the train station. Waiting a week now for receipt for charge of £304.81 for scratched door handle needed for insurance. Counter assistance good and friendly

It was ok.

Courtesy is good. Registration and car collection are simple and speedy. Condition of the car is good.

Good. Booking process is convenient.

Really easy to pick up and drop off, friendly staff, nice car. Will book again.

Really easy to book. Like using the app. Will book again.

I am a seasoned car renter for the last 4 years renting cars at different parts of the world but this time I had the worst experience towards the end of the rental process after returning the car as I was accused of damaging the car tyre by Budget’s staff the next day after returning the car. It was disheartening to find that the accusations came without clarification with the client and proper checking by the check-in staff. It impressed upon me that Budget is only trying to punish their clients who did not purchase a Zero-Excess Insurance from them and they would use dirty tricks to cheat money by falsely accusing the driver of damaging their car AFTER they return the car. The odds are always against the Drivers as the rental Company could easily find thousand and one reason to penalise the driver on any car system error anytime they want. For my case, when I return the car it was in good condition but the Next morning my rental company received an email that I was being charged almost 3 times the car rental for damaging their front tyre. That is so absurd as the car was alright all the while as i drove from Manchester to and fro Edinburgh without any issues at all. If the tyre was damaged I would surely noticed it and reported straight away and it wouldn’t be possible to drive back safely over few hundred miles journey. Through this experience, I became very sceptical of car rental companies and initially I was planning of renting another car however that incident changed my mind. Unless car rental companies start stepping up on their integrity, all renters would be wary whenever they rent a car. I hope they reflect on this incident, especially Budget.

Thankfully I have Wendy Chen assisting me to follow up with the case, coordinating both with the rental company (Budget) and my Insurance company (AXA). Without her help, I would have been penalised another £150 innocently. She is amazing.

Very professional, exceeded my expectations

Easy to use, great value

The car had damage in the tyres the rubber was damaged, fortunately i took a photo, because when i came back they try to charge me. Also I whent thro a road that i had to pay when it os pic hour, and i paid the same day. Anyway AVIS thought that i did not paid so the charged me. Again i have proof that i paid so i claimed the money back. Just 5 pounds but... why do i have to pay twice. In total 2 Big mistakes in my opinion.

Counter staff helpful. Car more spacious than we thought it would be. Comfortable car and ran smoothly. All very efficient. The power of the car engine was less good than we hoped.

Nothing could have been better. This was a marvellous experience and the price protector worked its magic and we got some money back. The booking process was smooth and efficient and we are delighted with the service and will use again.

deputy manager was very helpful

Pedro was absolutely excellent.

Easy and excellent as always

Van in very clean condition staff very helpful easy pleasant transaction

Superb company to deal with now on 5th rental and never had a single problem

Was brilliant absolutely no problems with the whole process

No problems at akk

It was a super upgrade

I like the System but it’s not always the best value

The online vehicle size was deceiving, had to upgrade to a larger vehicle for luggage accommodation.

The vehicle size should be more clear.

Not very personable at the Budget desk seemed to be going through a script. Three guys on the desk so not as if they are rushed off their feet, be a bit more customer friendly.

Easy to use good experience will use again.

Very good service

Received a VW Golf Estate. Very nice and spacious. Professional service.

Easy as usual, and always the cheapest place to book.

Smooth pick-up, pleasant, friendly staff, simple drop-off. An all-round pleasant experience.

Very simple to navigate all the way through and very competitive price.

Booked a Mercedes E, but upon arrival was told they didn't have a CLA. After a lengthy discussion, they finally provided a Mercedes C. Additionally, the deposit paid during rental has not been refunded after more than a month.