BUDGET CAR RENTAL REVIEWS IN UNITED KINGDOM

Helpful staff put us in a car that whilst large was underpowered for its size.Not Budgets issue just an observation.Drop off easy to find and service upon return was great.Small scratch on mirror however lady acknowledged as fair wear and tear which was apprecaited.

Process of booking was easy and good value for money.Would use site again definitely.

Car was exactly as expected, clean and good condition. Pickup was smooth although no breakdown cover offered which I thought unusual as would have liked the option.

It's okay.

annoying that noone told us we needed nat insuerance for a van

The staff were the most courteous of any airport we have used. We were very impressed with the efficiency,and clarity of the insurance and the car was not the one we ordered but an excellent Citroen. Thankyou

The web site was easy to follow and the booking also Thankyou

Easy and straightforward. Muddy marks on rear seat on collection but nothing I’d lose sleep over.

Easy and straightforward

Everything went well.. Post drop off, I was informed that I will receive an acknowledgment/ receipt on my email. Which I haven’t received as yet. Will appreciate if I could receive it for my records purpose.

Price drop protector is totally worth it!!

Had to wait for the car to be cleaned so only left around 20 mins after pick up time

The car was in great condition, new spec, easy to pick up and drop off. Would use again

the van exceeded my expectations, the staff who gave me van were excellent, the night before I handed vehicle back someone damaged the van outside my house, the damage charge was £366 which for a 2 inch scuff was excessive, and even though I had just filled the vehicle with fuel the man gave me a fuel charge which he did not tell me about which was just plain sneaky.

It's great to rent from a big company.

All fine

Nice app

Car was fantastic, staff great, very happy and will use again

Very happy

Car is okay, but the driving quality isnt similar to the one that i booked.

Helpful staff

Worked well

Easy company to deal with

Easy company to deal with and great insurance coverage offered.

counter staff extremely helpful and lovely.

One of the black employees was extremely dishonest. I specifically booked a Honda Jazz, but he gave me a lower class vehicle instead. The trunk was very small and couldn't fit two suitcases. I asked to switch to a Jazz, and he pretended to check with his colleague via walkie-talkie, but then told me there were no Jazz cars available. Resigned, I decided to make do with the car. However, upon further inspection, I found many scratches all over it, which I couldn't accept. So, I returned to the counter and asked for a newer car. When another white employee helped me, he said they had Jazz cars available. It seemed the black employee was unhappy because I didn't take up many of his suggested add-ons, so he gave me a hard time. This behavior from the black employee severely tarnished the company's image!

I was informed the Merc E Class was not available, which is understandable and would expect a ‘similar car’ in this range, however they didn’t have any other car in this category so downgraded me to a C Class which I told them is not big enough. The staff member (Clive) made promises for me to call back and change over the C class for an E class as he was ‘100% sure they will come back in stock’. I called everyday and not once did Clive return my calls nor were the staff helpful. I left 4 voicemails over a 4 day period with nobody returning my calls and even when I got through to staff, they promised to call back and never did.

Easy, user friendly website

I prepaid the full amount when I booked through Zuzuche, but when I arrived at the store, the staff said I hadn't paid. The money was taken by Zuzuche but not given to the car rental company! Using the lack of prepayment as an excuse, they refused to give me the car I originally reserved and downgraded it to an Audi A5. I couldn't reach Zuzuche for help. After arguing at the store for 2 hours, the staff reluctantly gave us a Mercedes E-Class (which should have similar space as an Audi A6). It wasted a lot of our time and ruined our mood.