“Easyrentcars were good, but Budget's car substitution wasn't so great”
About Budget:7.7/10
We hired from Belfast airport. Check in was fine and they had our details to hand. We were a little surprised that there would be extra insurance if we travelled into Republic of Ireland (something that should be covered at booking). There was the option to take it then or call and arrange if needed. We declined.
The car itself was a disappointment. We had booked a Ford Focus. We know they can substitute for an equivalent but the car we were given C3 Aircross was a poor substitute. At the check in desk we did not know what this was like. From the outside it looks ok but driving it wasn't great. It was underpowered (1.2 petrol), poor suspension (bottomed out on some N. Ireland roads), cheap plastic interior and uncomfortable rear seats. It may have been fine for 2 people but not for a family of 5. We had chosen a Focus as my family is 5 adults and as we have one in the family at home we knew it would be ok for the 6 days we would be there. Although on paper they may think C3 Aircross was an equivalent, it did not feel like it. Had I known more about the car at check in I would have declined. I know in future to check more details if offered an equivalent e.g. engine size, dimensions.
At the check in desk they said the car had no marks on it and the yellow slip was clear. On arrival at the car park we found small scratches on the rear bumper (from bags) and on the rear door (see photos) and small marks on some of the alloy wheels. We found a Budget rep. and got this noted on the yellow slip so we were not billed for this at the end. The front tyres were legal but not far from the wear indicators. (Make sure you check the car & tyres on arrival at the carpark.)
Handing back the car was easy. There was a representative there and it took just a few minutes for them to check the car over and hand the keys back. No need to return to the desk in the terminal.
About QEEQ:10.0/10
Easyrentcars was easy to book through and offered a good deal on the gap insurance, far less than at the desk with budget.
We had not benefit from the price drop as we paid the price first advertised. However, this may mean that the price was the best price at the beginning. The price was the best we could find on the internet and considerably less than booking direct with the large rental companies.
Email contact from Easyrentcars was helpful and had all the details we needed for check in. Top tip for any hirers - remember to read the detail in the email about your DVLA license check code and take that with you.
I would book through Easyrentcars again as their price and service was good. (I'll just make sure I check Budget's car substitution before taking the keys.)
Car stated on rental agreement was different from the car presented to us. Presented car's boot space was smaller than the car in the rental agreement.
About QEEQ:10.0/10
Everything went very well and I will return to book.
The car was excellent, Helen helped me on arrival in the Pick up office as I did not understand the details correctly and went straight to the pick up. I was very pleased with the service and staff. I only had one problem with the vehicle regarding the rear hatch, apparently it had jammed so wouldn't open and also could not lock the car.
Counter staff was very helpful as at first the car was not on site but he arranged for the car to arrive but did not have my contact details to update me. Even with this he was very helpful with updates and did his best to get the car asap. Great staff member and also cleaned the car before i drove away. Car was a Citroen C4 which was fantastic and family now want me to buy one lol. Thank you Budget team.
About QEEQ:10.0/10
Fantastic service everything was simple and as agreed, cannot fault Easyrentcars at all and will be booking again for sure.
“A problem to begin with but OK in the end. Van performed very well.”
About Budget:8.7/10
Arrived at the Budget Desk to be told that I needed a printout from DVLC giving details of any points on my Licence. Wasn't aware that this was needed but one of your staff was very helpful and in the end was able to take the van. You need to make this requirement VERY CLEAR and not hide it in the small print.
We booked a Mercedes van but were given a Peugeot instead. The van was OK but I did not realise it would have AVIS signage in large red letters on the side!!!!!!!
The staff where fantastic Jacqueline in particular. We had arrived in Belfast and the airline had lost my luggage, so I had no paperwork or clothes apart from what I was wearing. They helped me with everything including where I could buy some clothes. 10 out of 10 for service.
Besides credit cards and debit cards, now you can pay for online car hire with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users!
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
-
-
-
-
View more >E.Grimbeek
-
-
-
-
View more >A.Rutherford
-
-
-
-
View more >C.Campbell
-
-
-
-
View more >-
-
-
-
View more >-
-
-
-
View more >R.Woodgate
-
-
-
-
View more >R.Annable
-
-
-
-
View more >D.Hurrell
-
-
-
-
View more >J.Allan
-
-
-
-
View more >-
-
-
-
View more >Michaelia Betsy
-
-
-
-
View more >Jeremy Tay
-
-
-
-
View more >T.Limmer
-
-
-
-
View more >Sunny G
-
-
-
-
View more >J.Bird
-
-
-
-
View more >Aussie Eric
-
-
-
-
View more >M.Galloway
-
-
-
-
View more >R.sullivan
-
-
-
-
View more >M.Shaw
-
-
-
-
View more >Car hire Brands Ranked In United Kingdom
Pay for Car Rentals with Crypto