The car pickup process was very unpleasant. The rental company staff was unwelcoming, and didn't show any effort to understand the address in Chinese Pinyin. He impatiently directed me to the garage, which was located in a public parking lot next to the Ritz-Carlton.
At the Vienna airport, the lady at the car rental counter was very friendly and patient with her explanations, which put me at ease. The car return was at a downtown location, and you can find a clearly marked garage entrance via navigation. Everything went smoothly.
The process was very slow, and they didn’t accompany me to inspect the car. They just handed me the key. I had to run back and forth taking pictures to show them the existing damages.
The staff did not accompany me to pick up the car. I had to search for a long time in the parking lot and couldn't inspect the car. They gave me a car with scratches. Let's see how much they end up charging me!
The staff was very friendly, but they didn't clean the snow off the car in advance when handing it over. The handover was late, and they only did a hasty cleaning later.
The attitude was outrageously poor. I booked a Mercedes but they gave me a Hyundai, insisting it was the same class of car. When I argued, they said either take it or cancel the order and rent from another company. Ridiculous...
After returning the car, I went to the office for a receipt. They promised to send it by email but never did.
It was okay. I sensed they weren't particularly friendly towards Chinese customers, but there weren't many people when picking up the car, so it wasn't too bad.
I requested a receipt from the Europcar staff when returning the car. They said they would email it to me within two hours, but I still hadn't received it after a day. I emailed them, but they didn't respond.
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