EUROPCAR CAR RENTAL REVIEWS IN UNITED STATES

Staff was very friendly and helpful. I was given a different car than ordered because it was needed at MCO. The car needed to be hosed down to clean the body and especially the windows, which were very dirty.

The rental fee didn't include local taxes, which were charged separately. The dashboard of the first car showed 'oil change' warning. When we went back to exchange the car, we were charged a second refueling fee.

Was not through Europcar who I used once before and never had a problem with. This trip was through ADVANTAGE, who is a disgrace.

Operating hours are only until 11 PM. We arrived at the pick-up point at 12 AM due to our flight, and there was no one there.

The car was brand new Sedan Hyundai Elantra. The Waiting time for my turn advance to the counter was horrible, waiting time at least 60min. Your staff attending to my booking was trying to influence me to "upgrade" to a more durable care that can manage snow driving instead of proceed with arranging the unit which I had done pre-paid via online weeks ago at price I prefer. The upgrade offer was like US$150+ verses my pre-paid US$40. That's was a shoker to us when I realised it was somehow convincingly blabbered thruout and "upgrade" was arranged. Until I saw the paper to sign, I had decided not to proceed with the upgrade.

Europcar do not operate from Tampa, instead they use another provider who I was not informed about so when I arrived I could not find the provider. Given a vehicle of the grim the manufacturer but smaller model

only1 person on the advantage car hire desk took nearly 1 hr to get the keys etc

Pretty good

Car definitely exceeded our expectations. Staff courteous and efficient

Disappointing that Europcar didn't have an easy way for the car to use Denver's toll roads in a simple "pay as you go" way. I.e Several of Europcar's competitors at Denver airport fit tags to their cars, so that you can use the toll roads and simply pay just for the individual trips you've taken at the end of the rental. Europcar/Advantage don't do this. The advice from the staff was simply "don't use the toll roads". This was rather inconvenient.

The car was in reasonable good condition. Service at the counter was good and quick. During the rental period we had a flat tire (we managed to install the spare) and exchanged the vehicle with no problems. Thank you for the good service!

Good booking platform, easy to use. Price drop feature is not really very effective. We booked well in advance of our trip but there was not a change in price.

After returning home, I was inexplicably charged over 300 dollars. The rental customer service said it was an upgrade fee, but we rented the model we had booked, and no one informed us at pickup. This is outrageous!

Europcar does not exist at Tampa Airport where I was supposed to get my car. It was very stressful until I got in touch with someone who told me to look for Advantage. Then they had no record of my payment. I never in my whole life had a worse experience.

Car not clean enough from inside, asked for delayed service several miles ago

Excellent service

I paid in my country, but they charged me extra abroad, charging me twice.

Charged in advance, unclear fuel prices

Europcar were unable to tell us whether we would receive a 4WD/AWD car before picking up. They also don't fit cars with winter tyres (despite us requesting them). Both of these can be made a legal state requirement to drive on Colorado roads during winter storms, as happened numerous times during our trip. It was only through luck that we received a 4WD and so could get by without proper winter tyres. This is a huge safety issue, it's crazy to be sending people out driving on Colorado roads in the middle of winter without winter tyres.

Counter staff kept trying to sell expensive add-ons with vague explanations. Became somewhat surly when refused. Car's 12 volt plugs were inoperative. Cell phone ran out since it could not be recharged. I mentioned this on return but attendant could not understand my comments.

No queue, very convenient to pick up the car. They didn't inspect the car and didn't charge extra for adding an additional driver.

Long wait for the shuttlebus. Waited 90 minutes in the line to get the car, unacceptable. Will never use Europr/Advantage again.