AVIS CAR RENTAL REVIEWS IN UNITED STATES

No había autos disponibles como el reservado, nos hicieron un cobro que se supone se reembolsó y no fue así, caótica logística de entrega el tiempo en fila fue mayor 180 minutos

The line up ridiculously long. Only 1 staff member. Over an hour wait to get to the counter. Confusion with key to match car and stall number. I will pay more next time to avoid Avis car rental. Never again. - worst service

Hay pocas personas en el counter al momento de la recogida, y mucha gente en la fila, lo cual demora la retirada.

Todo muy bien la vedad.

I was supplied with a modern compact car (Chevrolet Malibu) which I found enjoyable to drive.

Booking process was straightforward - I got what I wanted.

Porque se an cobrado el aval si el coche no tuvo ningún accidente y se entrega con el tanque lleno de gasolina yo no contraté ningún servicio adicional y se a cobrado 187.75 dólares

Need ability to add Preferred Number

Need ability to add Preferred Number when booking

First electric car rental. Did well in the conditions. Wiper fluid was not full when I got the car so driving back empty was an issue.

We really wanted to rent a toyota rav 4 specifically, and as you know you book a class of car (small SUV). on our arrival the toyota was not available, but the staff did everything they could to make it available to us - and it worked! Thank you to the people at the desks and those in the car park for your kindness and friendliness. We really appreciate it, you are great!

Pure joy and maximum safety Renting car with queeq is a pleasure - no hidden costs, everything is clearly described, there are no hooks. Thanks to the instructions I know exactly what to do, where the rental company is, what the deposit policy or fuel policy is. When I rent through queeq the rental companies are not pushy in selling additional insurance, everything works smoothly and seamlessly. Thanks queeq that you exist!

Terrible long wait of 1 hour 20 at Terminal C. MCO.

Great vehicle and very clean

Easy to use and met every expectation

Overall good. Would’ve been less so had the initial vehicle offered not been exchanged for the model booked. Not only was it dirty, but it was not big enough. That saiid it was exchanged without fuss.

It’s the second time I’ve used QEEQ and will do so again. The process was excellent and communication was good throughout. Both the vehicle and the optional insurance were excellent value. My only observation is that it would be that it would be helpful if you could stay logged into your App (without the need for code entry) and could download PDF documents to your phone. The latter might be possible but I could only do it using a PC.

It was clean and great

Waited 20 minutes at counter, staff very helpful.

Very good booking platform, price protecter works well.

The vehicle wasn’t washed.

Avis was good, EXCEPT, they made two unauthorized charges to our credit card with no explanation, or copy of a receipt that may help. We dropped car off early in the day, so no attendant. Avis was also aware of extended rental, as the desk attendant had to ask another attendant about what to do, and we assumed that this was allowed for, but it wasn’t reflected on our rental agreement. Very difficult to reach anyone at Avis to discuss this. Placed on hold for over an hour, so I just hung up. I will try again to reach them to discuss these issues.

I will be expecting a refund on this guarantee once I receive a receipt from Avis. They have not given us a receipt for the rental, to explain unauthorized charges to our card, that we do NOT know the reason behind.

Overall this was a very good experience. Booking was easy and the pick-up location easily found The car was very clean and in very good condition. This was the second recent booking for a rental at this location. It was an Avis rental and I have rented many times from this office - always a good experience.

Not sure if the Price Protector thingy worked for me. I'll be renting another car from this location soon through QeeQ.Com.

All was good till I realise Avis simply added almost triple the amount of we agreed price to my booking, 300 for one way fee which I had in original voucher with QEEQ and another 500 or so of unknown charges. Only extra I ordered was for toll pass. I think they even charged me gas which I ordered full to full and returned it full of course. Was fan of them before but this was a disaster!

Let’s see how QEEQ works with complains - if they will be on the side of their actual customer, I will give them a positive feedback.

Car was ok but expected better booking with Avis as a premium car rental company.

Easy to book and good price.

I reserved a Tesla and was offered a Hyundia and a Mercedes. Hyundai is not the same class of vehicle. The Mercedes software was in beta stages. Lane keep assist would bounce around the lane even leaving it, it was if a drunk driver was driving. Navigation system failed 80% of the time either couldnt' find the location like Leogo land for instance but could find Legoland Holiday Inn. 4 out of 5 charging locations it directed me to were behind locked gates. Charging port wouldn't open and required 20 minutes with another Merc owner to figure out. Regenerative braking would simply give up by design at 20Km/hr in other words stop breaking coming up to another car at about 3 car lengths away nearly causing an accident. Later if stopped at about 80km/hr. The car a is a disaster and would stop anyone from owning an EV if they didnt' know better. AVIS customer support was useless. They told me to drive back to the airport to talk to the front desk about changing my reservation. I asked why would i spend a 4 hour round trip driving instead of talking ot them on the phone to confirm they had a car available. This was not possible apparently as they are to busy for existing customer to pickup. I was obviously annoying the CR asking such questions. Upcharged for Tolls. I was told I would go through a ton of tolls on my trip at least 10-15 and that I should purchase the flat toll fee. I went through two. A roughly $20 charge was turned into $70. Upcharged for charging. Asked how much I thought I was going to spend charging the car up before drop off convinced I should spend $20 to charge it at drop off. The Merc comes with Free 30 minute charging more than enough to charge the car to full. Further lies.

Charged $30 for about a gallon of fuel on return despite being told by agent I didn’t need to refuel