Initially, the car rental company provided a Ford Bronco Sports, which was noticeably smaller and not in the same category as the reserved model. The booking was for a Ford Edge EDGE mid-size SUV. After strong insistence, they replaced it with a Toyota 4Runner. Additionally, the AVIS queue took way too long, and the car pickup process stretched over two hours, severely disrupting our travel plans.
The service was fine, but the car's condition was poor. The vehicle became unstable and veered off slightly on bumpy roads, making it feel unsafe to drive. There might be an issue with the chassis.
The service attitude was mediocre. Our flight arrived earlier than expected, and we asked if we could pick up the car sooner, but they said no. The car had already run over 60,000 kilometers and was in poor condition.
This is a large company with a wide selection of vehicles. The service is excellent, and the car pickup process is quick. The vehicles are in good condition, clean, and odor-free. I will choose this company again in the future.
The service attitude was fine, but the only dissatisfaction was the long waiting time in line, possibly due to insufficient staff at the counter during the weekend.
Very good. On the day of pickup, which happened to be the first day of a short holiday, the total wait time, including queuing and waiting for the car, was 2 hours. However, the car was in great condition and even larger than expected, so it was worth the wait.
When picking up the car in the parking lot, I found it was not the model I had booked (a lower-tier model). I had to return to the pickup store to modify the order and finally got the reserved model.
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