Pickup was a disaster. There was a huge line, and only two guys working. They took forever to check out each customer, and stopped between each customer to talk over the radios. Something was obviously wrong, but there was zero communication to the huge line of waiting customers. It was almost midnight and lots of lucky customers that hadn’t prepaid left the line and went to a different rental agency. To add salt to the wound, the Avis line, right beside us was moving three or four times faster. I won’t be using Budget again.
The first vehicle had a puncture in the tire. The replacement vehicle was in good condition, but a little dirty. The usb jack for my cell phone didn’t work so I couldn’t charge my phone in the car.
The introduction to the rental car was extremely lacking.
They didn’t confirm the booking details (there was an error with the drop off location)
And they didnt mention you can’t change the drop off location for electric cars.
This meant we had to drive 4 hours back from LA to Fresno, change our flights and lose a night at our hotel.
This was a major issue for us and was extremely stressful.
It could have been avoided if the reception did their job properly.
Helpful staff in Austin. In San Antonio no receipt was emailed to me and also I was not told I was being charged for 2 extra hours. There was some time confusion. Other than that, good.
About QEEQ:9.0/10
Very good as always. The only thing is I booked the car at 0700 and returned after 0900 and was charged extra hours but think it was a confusion.
Reservei o carro para retirada e devolução no aeroporto MCO, mas a QEEQ, unilateralmente, alterou para o aeroporto de Stanford, me causando enorme transtorno para retirar o veículo lá. Por sorte, a funcionária da locadora era extremamente educada e prestativa e alterou a devolução para MCO sem custo, mas os funcionários da QEEQ nada fizeram, apenas disseram que a QEEQ cobraria pela reserva, eu retirando ou não o veículo.
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