DOLLAR CAR RENTAL REVIEWS IN UNITED STATES

I already know the Dallas car rental center, they are in very good condition and easy to find, but it bothers me a lot is if you already have a reservation and previous payments, ID, license, etc there is always some detail that delays everything, either because they don't have the car there or some other insurance factor that causes a delay, In addition to poor staff attention , it's always the same, it makes me want to look for other options in the market.

All good. Thanks

Car next the expectation. Dollar team were helpful abd were getting through customers quickly.

Easy to use platform abd great deals

Car was excellent, although for a full size I thought it was a little small as a Genesis G70. Staff were helpful, but didn't explain the fuel extra charge particularly well, they suggested I would only be charged for the gas used, when returned, but in reality was charged for a full tank. They also were trying to sell a prepaid toll package tata was expensive, but didn't provide sufficient informaiton to make an informed choice

Very good, price protector didn't achieve any reduction in price. Everything worked smoothly

During my recent car rental experience, I encountered aggressive upselling tactics that were both unprofessional and based on questionable premises. Firstly, the staff heavily emphasized worst-case scenarios to upsell additional insurance, presenting it as though an accident was almost inevitable as soon as I drove off the lot. This approach felt more like fearmongering than a genuine effort to assist customers in making informed decisions. Secondly, I was offered a Fuel Purchase Option at an upfront cost of $67, under the claim that it would relieve me of the need to return the car with a full tank of fuel. However, based on average fuel consumption for a typical trip in Hawaii, the estimated cost of fuel would likely be under $50—even if the car was used daily. This option, therefore, seemed overpriced and unnecessary. The sales tactic included exaggerating the inconvenience of refueling in Hawaii, including claims that fuel stations were difficult to access or that foreigners might face additional fees due to credit card charges. The most peculiar assertion was that entering a ZIP code at fuel stations posed a significant obstacle, which seemed far-fetched and misleading. These aggressive upselling techniques undermined my trust in the service and detracted from an otherwise straightforward rental process. I would encourage a more transparent and customer-focused approach, emphasizing informed choice over pressure tactics.

As always, the process was seamless, with an easy-to-navigate system and excellent communication. I especially appreciated the WhatsApp messages providing timely reminders about my car rental and helpful tips on navigating the area, including recommendations on places to visit. The inclusion of Google Maps links for both pick-up and return locations was incredibly useful and much appreciated. This small but thoughtful detail made the process even smoother. Additionally, thank you for the heads-up about potential upselling tactics for insurance and other services at the rental location. Your proactive advice helped me feel prepared and confident during the transaction. Overall, a fantastic experience—thank you!

Yes I arrived 3 hours earlier they would not give me the car till after 12 pm. QUEEQ was really trying to help he was very caring.

今回は車の状態が残念でした。

QEEQさんは次回も是非お願いしたいくらいにニコラス君に感謝しております。

They charged me at the desk for additional insurance and other stuff. It surprised me, I thought everything has been done already

Dollar charged me for additional insurance and other stuff at the desk I was not prepared for. Qeed website didn’t mentioned anything about it. Otherwise the booking process quite straightforward.

Waiting on an itemized bill please so I can verify what I have been charged for on my credit card.

普通でした。

LINEサポートはすぐにお返事をくれ、日本語対応していてとても良かったです。安心してレンタルできました。

It was a very good overall experience. Pleasant staff and easy pick up. Not hard sell by Dollar staff re insurance and gas.

Very good as always. I highly recommend them

Staff at Key West airport rude Told me they only had a mini bus and I said I didn’t want is as they’re was only 2 of us Waited 1 hour for car Very bad service

I have been wrongfully charged with fuel charges. Not honest, very disappointed. I am still waiting to be reimbursed.

En el mostrador siempre te exigen cosas que no necesitas

Necesito comunicar con atencion al cliente en español, hasta ahora no pude

Great service

Everything is great. All ok

All good

They took double deposit so thats not good. Takes a while to get it returned.

There was only 2 people in front of me but the service staff seemed to be very slow I was waiting a long time. When I had my turn I was 5mins or less which is more normal.

Excellent

Very pleased with the staff and car.

Auf Bestätigungen wurde immer Toyata RAV4 erwähnt. Vor Ort wurde erwähnt dieser Typ wurde hier schon lange nicht mehr gesehen

Soweit gut aber nicht verständlich, dass abgeschlossene Versicherung nicht gekündigt oder geändert werden kann

When I came to pick up the car, there was no car available. Dollar couldn't say if or when we could get a car. Dollar did not offer any kind of help, and if we didn't have family living one your away from the airport that could come to pick us up, we wouldn't have any other choice than to stay in a hotel at our own expence. Dollar refused to send me a message when a car would come. The next day we got help to come back to the airport to get a car, and then we actually got one. However, Dollar refused to deduct 1 day from rent, and also charged 15 dollars for toll passings even though we didn't have any car the first day. I've never experienced worse service than that.