CAR RENTAL REVIEWS ON HERTZ IN BANGKOK

Very friendly and helpful! Great experience. Convenient.

Pretty good

Good condition of the car and excellent service

Friendly service attitude

It was okay. There is a store at the airport, which is easy to find. The vehicle condition was average; the Civic had 130,000 kilometers on it. Because we were given only one key, we had to pay 1000 THB to get the door opened after it locked itself.

Hertz and QEEQ did not coordinate well! QEEQ's pickup form did not allow me to get the car. After spending two and a half hours, Hertz saw we had elderly and children, so they gave us a car first and then coordinated with QEEQ. However, the car they gave us was not the Toyota I rented. Overall, very unsatisfied.

Very professional

Reliable and very fast

Great and attentive service

They charged 30,000 baht, part of which is a deposit that might take about a month to refund, because of the concern for potential violations. Hertz's service is impeccable, no issues with English communication, and the staff is very patient!

A big company, very professional and reliable.

The return location was accurate, but there's nothing much to praise. The car consumed a lot of fuel, averaging 0.7 yuan per kilometer.

There was an issue with the license plate. We were taken to the police station and told the car owed taxes. We called the rental company's hotline and were asked to pay 1000 THB as a fine, which was refunded when we returned the car. It wasted our time. I recommend the rental company thoroughly check the vehicle's taxes to ensure it's in proper condition before renting it out.

The return process took too long, I almost missed my flight. Make sure to leave enough time, everyone.

Standard experience. The rental and return procedures should be simplified. Before renting, they didn’t fully inform me that the translation documents are not accepted by the Thai police. I got a fine.

When picking up the car at Don Mueang, I found that the car's rim was damaged, so I had to get a replacement, which took a lot of time. Thankfully, the replacement was a new car with only 1000 kilometers on it. I regretted choosing to return the car in the city; I couldn't find the store at all! Even calling Hertz customer service didn't help, and asking locals didn't work either, which was very frustrating! Fortunately, I had the idea to return the car at Suvarnabhumi Airport. Even though I was more than 2 hours late, they didn't charge me extra, and the service was excellent! The staff kindly told me it was fine to return the car anywhere. They just checked the fuel gauge, and everything was fine.

Right at the airport exit, very convenient.

Like: Polite staff, easy to access & good condition

The store service was okay, but the provided vehicle did not match the pictures. The pictures showed a 10th generation Honda Civic, but the car provided was an older 9.5 generation model.

Reputable car rental company, very organized