HERTZ CAR RENTAL REVIEWS IN CANADA

The service attitude was okay. Originally, we rented a Corolla, but upon pickup, we were intentionally given the smallest hatchback. After returning to the store and negotiating a second time, they finally provided us with a sedan. It seemed like they were pretending not to understand our request.

All great

Convenient

Car over all was very clean but found old food like smarties and cornflakes under the seat from previous renters. Also I was unable to reach the Hertz local branch by calling their local line of the Toronto Airport. Kept connecting me to their general line and could not get a hold of anyone to let them know that I can't find their location.

The pick up location was incorrect and caused a lot of undue frustration. The rental cars were in Terminal 1 and not Terminal 3 of the airport.

The staff were quite enthusiastic, although there were some language barriers. At the time of return, I couldn't find the location. Fortunately, a service staff member followed up.

Hertz is a absolutely professional with excellent customer care services. It took me less than 10 minutes to do the paperwork and collect my car. Their cars are clean.

Easyrentcars is my favourite car rental booking website.

Flawless

The Car was great . It was on the return. I was told to ensure it was brought to the same location and I had informed them that would require some form assistant to either the airport or closest transit. When I returned the car it wS an issue due to it was raining they would not assist in a lift anywhere . After a couple min then they said to take to an other location which wasn't the easiest place to get to as was confusing . They said a ten min drive turned into 30. They would not apply any discounts or hertz rewards as I use them often .

Hertz were very poor at pickup. Delivered a different car then was on the booking. Kept trying to sell me additional insurance, upgrade to car and winter tyres (not necessary for the highway driving we were doing in Calgary). The car did not have a full tank of petrol. We discovered a crack in the windshield within 2km of leaving the airport and Hertz tried to say it was our fault. We returned to the rental location and received the car we originally booked which was not offered when we first arrived. On the contrary, the dropoff process was very quick and smooth and the staff was friendly

Excellent

They didn't explain anything clearly during pickup. The car broke down halfway, and it took two hours to get a tow truck. It was very frustrating.

Very smooth process, easy to find, served quickly and efficiently.

Very good value. Not sure if that was due to Price Drop or not.

The instructions were clear.

Excellent customer service,and car

Unsatisfactory, elderly and children waited for an hour and a half.

Good service attitude

Internationally known rental company, and the car is quite new

Hertz were very slow and considering we were the only people there the whole process took longer than an hour to pick up the car. Very disappointing.

Great service and easy

Fuel system was kind of complex this time.

Order Dodge but finally come from Toyota. Without auto door make open and close door not easy for the side and back doors. The cleanliness inside vehicle is not very good.