The first car had an airbag warning light, and the replacement also had issues and was an old car. When I picked up the first car, the staff just walked me to the car and left without saying anything.
The staff were quite enthusiastic, although there were some language barriers. At the time of return, I couldn't find the location. Fortunately, a service staff member followed up.
Very good service. They advised on whether to rent a winter vehicle, but after consideration, I stuck with my original booking of a Hyundai SUV with over 20,000 kilometers. Overall, I was satisfied.
The car was advertised as SUV but had very little usable space for large luggage due to the shape. Would have preferred if it was advertised as hatch back type or not, booking online didn't have enough details.
The customer service itself was great though, there was no issues with Hertz itself.
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