HERTZ CAR RENTAL REVIEWS IN CANADA

Smooth and efficient pickup and drop-off process, reliable service.

Pickup was super slow, but return was super fast. Originally booked a Highlander, ended up with a Kia. The car was in good condition.

Fast and friendly service

I waited longer for picking up my car

I got authorization return the car to Penticton B.C. (Case # 0190204561 from Shollanda, Employee I.D. NH48270), but when I arrived at Penticton Regional Airpoort there was no Hertz! Very upset!! I called Hertz and was transfered 3 times then when I was told that there were no Hertz locations in Penticton, the representative hung up on me. I called back again and after 2 more transfers, I was told that I would be charged towing charges and any damages if I left the car at Penticton Regional Airport even though I had authorization to do so. I spent over an hour on the phone and I wasted from 9AM to 6PM driving to Penticton, then to Kelowana and then having to bus and get someone to pick me up to get back to Penticton. Not a nice way to spend the last day of a holiday!! I am very very upset and would like a call back to come to some resolution! 5198887950.

It was extremely frustrating that your website allowed me to book a pickup truck from a location that doesn’t have pickup trucks. I even called to confirm, and though only a robot answered, it did say my reservation was confirmed. It was a major inconvenience for me. That said, the staff at the location were empathetic, understood the gravity of the situation, and genuinely did the best they could to rectify it.

The car was in excellent condition, pickup and drop-off were very convenient, no additional fees. Will choose them again next time.

The wait time was short, but we didn't get the selected car model. Three people in a business class vehicle were very inconvenient!

Helpful and very friendly counter staff.

The service at the Montreal rental point was decent. No insurance was pushed, just standard service.

They pushed for insurance and were unhappy when I declined. The car they gave us had a flat tire, but we checked and found it. Eventually, they replaced it with another car. The return location was okay.

Pick-up and drop-off are quite convenient.

Very satisfied with the service, convenient and fast from pickup to dropoff.

The staff of hertz hard sells the insurance and car upgrade. I rented some cars in other companies such as dollars and budget. Their staff would also like to sell the insurance but not like hertz. The other companies sold it softly. I would never feel hard feeling. Regarding the prepaid fuel, i was cheated. I asked about whether the unused fuel would refund to me. The staff said yes twice. But i found that on the website there is no refund on the prepaid fuel. After that i found the customer service team of hertz. They helped me to solve it. I don't think the staff of hertz confusing of refund and refuel. I think he would like to cheat on me. Lastly, i booked RAV 4 or similar. Hertz gave me the Kia Sorento. I am not sure whether same grade or not. But it was quite gas consuming. It can run 7km per litre of gas. It consumed more gas than i expect. i expect it can run 10km per litre like santafe hyundai.

Good service, everything is good. The cs is helpful and nice. However, i hoped easyrentcar can help to set up a make sense and fair maximum cap of late return.

Very satisfied, our original car wasn't available, so we got a free upgrade to a 7-seater. The car was new and easy to drive.

When i arrived the car was not ready. We wait for a lot of time, and them they give me a bigger car.

Standardized procedures, some small additional charges like extra insurance and whether to buy a full tank of gas, but experienced people can handle these easily.

Extra charges for car return, rude attitude from counter staff, currently in discussion, targeting non-English speaking Chinese people.

Great service

Bien mais Service client très bref