CAR RENTAL REVIEWS ON REACH RENTAL IN LOS ANGELES

When I rented the car, they didn’t give me the vehicle I had pre-booked. The Reach Car Rental said it was an upgrade, but the Mercedes E300 I received had noticeable damage on the trunk area. I was very tired when I arrived in Los Angeles and didn’t inspect the car in detail, only looked at the overall exterior. During refueling, the fuel cap fell off, which I believe was already damaged when I picked up the car. I reported this to Reach Car Rental when I returned the vehicle, but their response was that they couldn’t refund my deposit. It has been over ten days since the return, and after multiple follow-ups, they finally responded today. Their response seemed deceitful and extortionate! They likely made me pay for the pre-existing damage. I hope QEEQ can protect customer rights!

Very good service!

Great

No one was there to pick us up at the airport, and we couldn't get through on the phone. Eventually, we found a small alley and luckily met a Chinese person who helped us contact the rental company. The car we got was not the model we had booked. I will never book with small Chinese-run rental companies abroad again.

Extremely satisfied

Could not reach customer service at all. My wife couldn’t find the return address. We contacted them in advance as required, but they didn’t respond on WeChat. They did answer the phone but we still couldn’t find their staff, which caused a 30-minute delay and almost made us miss our flight. We understand the challenges of running a small business and the difficulty of finding parking, but if they continuously fail to provide good service and don’t respond to customer WeChat messages, how can they sustain their business? Imagine if a customer had a problem with the car on the road and couldn't reach them; wouldn't that be a huge issue?

There is no communication between customer service agents. The guy at the airport was indifferent and showed no consideration for a lady picking up the car. He didn't mention the bank card discount. Without a chat history on WeChat, it would be difficult to prove anything. Two days after renting the car, I wanted to extend the rental. I contacted their customer service online, but it was like the store was closed - no response all day. Luckily, I reached them through the app platform. Otherwise, it would have been a disaster. As fellow Chinese, why make things difficult for each other? This company's prices are not low compared to others. They even asked to switch cars with me, and when I agreed out of goodwill, they turned their back on me. Not all promises made over the phone were kept. So, don't bother being nice to people who won't appreciate it. It's purely a transaction.

Quick response every time I renew the rental, easy payment, excellent service

The trip went really smooth and Reach Rental was beyond my expectations

Pretty easy to use

The price was very reasonable. Pickup and drop-off were smooth.

Very good experience, good service and easy to pick up the car. I will definitely come back next time

Easy and convenient to use

Everything is smooth. People are nice.

Easy to use

The service was excellent. They carefully explained the rental and return procedures, as well as important points for driving in the USA.

The free mileage is only 100 miles per day. I didn't notice it when I placed the order, which is my responsibility, but they charge $2 per mile over the limit. I checked with other companies, and they usually charge $0.75 per mile. A round trip from Los Angeles to Las Vegas is over 500 kilometers, and visiting surrounding natural attractions would require over 1,000 miles. The rental car company staff said 100 miles per day is enough for city driving, but if I just wanted to drive within the city I would take Uber. If I didn’t plan to drive between states, why would I rent a car? I asked the rental company if I could get a mileage package or discount, but they refused bluntly and were very rude. My friend's rental car had a small gas tank. Before returning the car, we filled it up to 3/4 of the tank for $25, used 1/4 of the tank to drive to the return point, and they charged us $30. We reserved a child safety seat, the cheapest one, which didn't weigh much but cost $10 per day. We found the rental contract which stated $5 per day and got the price corrected. The office was messy, and all the customers I saw were Chinese. I wonder if the poor service attitude is because most of their customers are Chinese.

24-hour customer service, always available to help with any issues! There is a free shuttle bus directly to the pickup location, which is quite convenient!

Satisfied

The original car we booked has issues so they upgraded us for free. Stand out service,

Easy to book and great service.

The pickup instructions were unclear, the BUS had changed routes without updates, and even though we were notified in advance and arrived before closing time, the process was fully self-service with no staff on site. The car was old with poor condition, the key battery was dead, and the car had scratches and dents.

The store staff were quite nice.

Great rental, quick pick up and return.

Everything went smoothly.