ENTERPRISE CAR RENTAL REVIEWS IN GERMANY

They are amazing, I always rent their cars

So easy to use and always letting me find the best prices for the cars

the only complaint is the drop off together with all other companies, very crowded and slow with risk to exceed the contract deadline and lose the flight!

impossible to download and use the app with the promised 60$ discount

Véhicule lourd et sous-motorisé, manquant de reprise lors des accélérations et dépassements.

OK

Le bureau est un peu éloigné du centre ville mais le prix était très compétitif pour ce type de véhicule et cette période. (64€ pour 4 jours contre 130€ pour 4 jours en centre ville). Le guichet est facilement trouvable et la récupération s'est fait simplement.

Rien à dire, comme d'habitude, fluide, simple, intuitif.

The fastest car rental experience ever, renting out-10 min, return 3 min

We had a nightmare experience that is still ongoing - it totally ruined our vacation. We twice had to change cars due to 1 faulty car and 1 Mitsubishi recall - costing us two days of vacation circling back to Germany to change. Then after the second vehicle switch, we were charged 950 Euros (the full deposit) without explanation (bar one email to us addressed to a wrong email address). After many phone calls, being on hold for long periods and promises of calls back from Enterprise, we discovered that Enterprise at Nuremburg Airport (where we changed the second car) had 'discovered' damage after we returned the vehicle. Originally when we arrived they had thoroughly checked the car and exchanged telling us everything was OK, there was no damage. They just charged us without a discussion. Now they told us to email our complaint and we have had no response since we contacted them on 11th July. We feel scammed.

This part went fine and smooth - we were happy with the booking process.

Same process as every rental company except a problem with the payment card used to pay the 250€ deposit. With enterprise, it's possible to pay the deposit with debit card (until the category "SUV, MEDIUM car. For luxury cars (category F), they need a credit card.

Everything went smoothly on renting both pick-up and drop-off, friendly and fast staff.

I used Price Drop Protector when booking and we got a refund due to a lower price, that's a great feature. It makes you comfortable to book even with long time in advance.

Staff was very nice and helpful.

Staff from the instant online Customer Service platform (Chatroom) provided excellent assistance which was highly appreciated.

Thank you for everything.

Thank you for everything.

Perfect

Everything perfect.

Everything perfect.

Great rental experience

Great rental experience

Everything was good. Purchased the full insurance for 99Euros and when it came to inspect the car for any scratches or dents , the staff casually told not to worry as i have purchased the full insurance. While dropping of there was a minor scratch at the bumper which was reported by the inspecting lady. And next day i was sent an email if i met with an accident.My journey was very smooth and ensured car is parked nicely in P+R spots or in Hotel Parking. Other than that everything was great.

It was a very nice experience, everything was very smooth and fast

Great Customer Service such a professional agent!

Easy to use app

Perfect Car. Wish i could buy this Car from Enterprise

Location was 2 min from gate...Christina was very helpfull and cheerful...Car was new and clean.

Great...But we are waiting new coupons

Not bad, no need to queue

The car had a scratch on the bumper that was not documented in the rental contract, which led to 1150 Euro damage charges upon return. I did not receive a vehicle from the booked class (4 door sports sedan) but an SUV.