ENTERPRISE CAR RENTAL REVIEWS IN GERMANY

Service attitude was satisfactory

Just perfect! I needed to wait a little bit but then experienced great customer service. I allready did two other bookings at the same station within a few days of returning the car.

smooth process. Everything works well.

I booked a WV Golf and you gave me a renault cactus. I noticed after getting the keys and I did not wanted to take more time for the change due to there was a long queue

They miscalculated the price on the spot

The car ended up costing me more than expected because they gave me a vehicle that had just under a half a tank. I complained because I know how hard it is to bring back a car with less than a full tank. I ended up filling up the vehicle and giving it back with 30% more gas than I received it. This is BS and I will never do that again, if Enterprise wont give me a car with a full tank I will not rent a car from them again.

No receipt provided for the Euro payment when picking up the car

It was the worst rental car experience I have ever had in my life. Enterprise is nothing but a scam company, which they will steal your money from your credit. On the pick up day at the Enterprise reception desk, they had a such an rude attitude and telling me that I had to pay extra 150 euros for coverage fee which i kept insisting that I do not need. I continued to insist that I do not need any sort of insurance for the car, but the lady at the reception talked her way out forcefully and pressuring me to pay for the coverage fee. In addition, they told me that my car would be a brand new Volks Wagen Golf, but when I arrived at the parking spot, my car turned out to be average Ford car covered in dust and dirt. I was extremely upset and furious about this renting experience and I will never rent a car from Enterprise ever again.

I'd booked 'Premium' which refers to LDAR, instead they only had a downgrade ready for me (FDAR). They said they could not get any premium, but then they also did not notice me before pick-up, giving me the chance to rebook at another company. I called the station next day to lett them check for a possible switch of cars at another town where I stayed over weekend, but they never rang me back.

I payed more than I thought. Also the counter in enterpreise told me the hole price with booking and insurance is 127 Euro, but I was surprised that I payed 118 Euro just for booking and 127 for insurance. As I called the enterprise to ask about that, who answered me was not friendly at all. And I did not get a ford, I got another type of care.

Just perfect. Great customer experience.

Just perfect. Great customer experience.

The overall service of the rental company was good. However, there was a mistake when renting the car. The staff mistakenly wrote gasoline on the contract. The contract indicated to fill with 95 gasoline, so we did as instructed. However, the car was a Hyundai i30 diesel version and required diesel. Because of the incorrect fuel, the car broke down and couldn't start.

This car rental company is great. Although the rental price is reasonable, adding insurance makes it somewhat expensive. However, the staff there are very good. Especially in Regensburg, where we returned the car! The guy there was on his first day at work, and he kindly drove us to the train station after we returned the car. If there’s a next time, I’ll definitely choose this company again.

Processing fees

Instructions are unclear, charged for insurance in China and again locally, consumer fraud.

The counter staff could not be more helpful, fantastic service and very happy with all aspects of this hire compared with previous companies I've used. thanks!

Nice and quick service.

Everything was nice and easy.

Counter staff was very helpful, tried to be as fast as possible, offered water and coffee during wait

The front desk staff are very patient. The rental period coincided with major strikes in German railways and airports, so the demand for rental cars was high.

Amazing manager at the airport.Did not want a silver car and he was happy to change the rental car to a different color.Very pleased.

1. The actual cost was almost twice the amount shown on the app. 2. Although the app already included basic insurance, the staff insisted on purchasing full insurance, which resulted in double coverage. Even after returning the car, I still haven't seen the insurance policy. What happens if something goes wrong? All the risk is on the customer. 3. I never saw the official rental contract, only a vehicle inspection checklist. 4. The app included the option to return the car at a different location, but the store still charged extra fees. 5. No itemized receipt was provided.