AUCKLAND AIRPORT CAR RENTAL REVIEWS

Good quick service .

The car was still being prepared when we arrived. Had to wait 60 minutes for the car Valet process to complete

Very helpful

Very cheap and good service.

Easy to use, great staff to deal with. They picked us up from the airport in the car we were going to be using which made it so easy as we didn't have to change our luggage to another car. Communication was great, with photos and any other information I needed emailed straight away after receiving the car. Bond returned within 48hrs

Love how easy this app was to use and all the information that was given to keep myself safe.

Efficient

Very satisfied

The pickup location was not good, but the return location was fine.

The staff at the rental company were very friendly. Despite the long wait, they were very patient! Highly commendable, and the car was in good condition.

Overall good!

Pretty good, no unnecessary talk. They handed over the car directly and I just returned the keys when dropping off.

No problem. Car had 333,000 kms which i thought was excessive, turns out i maybe need to keep my own cars longer!

Only issue was changing the time of pickup. Wanted to change it to earlier and not able to do it on the web site. Staff accompanied us at pickup.

Highly satisfied

This experience was very poor; they couldn't solve my problems properly. They kept shifting the responsibility to the car rental company. I rented the car from your platform, not directly from the car rental company, so of course, I would come to you when there's an issue. How you communicate with the car rental company is not my concern. They just shirk responsibility and don't want to take any. This rental completely messed up my travel plans. I will not rent a car from this platform in the future, nor will I recommend it to people around me.

Drop off time was not made very clear by the staff in Auckland. We were told to drop off in Wellington by 4pm and therefore not realizing the vehicle had to be dropped off by 12 noon as per the booking paperwork.

All good.

Car ran great had no problems

I thought price was fair

Great!

Excellent throughout. Please update the return address in Nelson to the correct Apex location.

Excellent throughout. Please update the return address in Nelson to the correct Apex location.

when I arrived the airport, the first lady who picked up my call was not too helpful. However the lady who help with car-pick up was excellent and super friendly. I had a fairly wait to be drop off back to the airport after car return, could be lunch time short staff.

NA

Very satisfied

Excellent! They upgraded the vehicle for free, and the car was very new with just over ten thousand kilometers.