LOS ANGELES CAR RENTAL REVIEWS

Very satisfied

An excellent car rental company

Overall collection service very poor. Wait at airport for transport = 15 minutes. Wait at counter for car = 60 minutes. Car allocated had only small amount of gas - wait to exit LAX rental area = 30 minutes. Overall over 2 hours to collect car

The service was great, the contract was quickly sent to my email, and the hostess was very nice. There were no other sales pitches throughout the process.

Not recommended, the car is too old.

Very satisfied

AVIS is a well-known car rental company, and I've used them before, thinking they should be fine. However, in late March, I rented a car at Los Angeles Airport and encountered an unprecedented situation. Arriving at the AVIS airport rental point around 3 PM, I saw a long queue at the counter, nearly extending out the door. After about an hour of waiting, I finally completed the paperwork. I thought I could just take the contract outside and pick up a car, but was told by the staff there that I needed to wait another 1-2 hours for the car. I was shocked and only then noticed many others waiting for cars. Eventually, I got the car after 6 PM. Not only was the pickup slow, but returning the car also had issues. About a week after returning the car, I found a $102 charge from AVIS on my credit card. Customer service said it was for refueling since the car was returned without a full tank. However, I clearly returned it with a full tank, which was checked by the staff at the return point. After providing evidence and having customer service contact AVIS, I finally got the $102 refunded to my credit card last week. Kudos to the rental service's customer support for their responsibility and efficiency.

Service of the shuttle and pick up can be improved. Car was newer and clean. Overall, I’m satisfied.

Al went well on QEEQ side

Quite good

Very satisfied

They saw we had a lot of luggage and upgraded us to an SUV for free.

The car pickup was pretty relaxed, haha. We got to choose from several cars ourselves.

QEEQ is really reliable. After comparing with other services, QEEQ offers the best prices and comprehensive insurance. Their service is excellent. If your flight is delayed abroad, their customer support will help you communicate with the rental company, which is very considerate. They also call to check if the car rental went smoothly. QEEQ is getting better and better.

Satisfied

Very good, the staff helped find the car, reissued a lost parking ticket, and the return process was smooth.

It was my first time renting a car in the USA and I got tricked. I didn't read the contract carefully and ended up being charged for several additional insurances. Carpool quoted $12.99 for three days, but it turned out to be $12.99 per day. I also asked about the fuel charges when picking up the car and the staff said I didn't need to worry about it, but I was charged a much higher amount later.

Very satisfied

Very good.

Very satisfied

I have placed several orders through Zuzuche, but this time when I rented a car in Los Angeles, I paid in full when placing the order. However, when I arrived at the store to pick up the car, they insisted that I had an outstanding payment, and I had to clear it on the spot. I contacted Zuzuche online and spent two hours dealing with the issue without success, which was a huge waste of time. I ended up paying the amount requested by the store. Upon returning and discussing the matter over the phone, nearly half a month has passed with no resolution.