The service was excellent, no insurance upselling, the paperwork was processed quickly, and adding an additional driver was free of charge. There were about ten brand new SUVs in the large parking lot to choose from. The staff said the keys were in the cars, so you could just drive away with whichever one you liked.
I've always been quite satisfied with AVIS. Although I never get the exact car model I reserved due to availability, they always provide an even better vehicle, which is commendable.
The local Thrifty rental company aggressively upsells insurance. The process took two hours, and if your English isn't good, you might easily get scammed.
This car is really worn out. I thought it must be at least 10 years old, but then I saw the key and it’s a 2022 model. Shocking!! I can't even upload a photo?!
I am an experienced driver overseas, so everything went smoothly. Overseas car rental companies are more self-service oriented, so don't expect the same level of service as in domestic ones.
Avis is generally okay, but the branch at the airport is quite average. What car you get depends on luck. Overall, the mileage on the cars is relatively new, but the interiors are not cleaned for you. The car pickup process requires minimal paperwork, just a translated document, and it's better to print it out. My advice is to buy full insurance on QEEQ and say 'No' to any additional offers at the store to avoid hassles with deductions.
The Refill gas service is automatically added, so pay attention to that. Also, it's really frustrating that we couldn't reach the staff at the store by phone. We ended up modifying the order through their Twitter customer service, which was quite a new experience.
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