LOS ANGELES CAR RENTAL REVIEWS

It’s along the block of several other rental companies but their stock didn’t disappoint. They didn’t have a medium SUV when we arrived but they gladly gave us a different SUV and it was amazing! Perfect car for our trip.

Seeing as I used a third party site to access this one, I’m really happy with the deals that were displayed and the ease of seeing the prices.

This was my first car rental experience in the U.S. After leaving Los Angeles Airport, I had to look for the rental company shuttle at the roadside, there's a designated stop nearby that takes some searching. Once at the store, the pickup was fairly smooth with no extra sale fees. However, the originally booked mid-size SUV was replaced with a compact Chevrolet Equinox. The staff told us there were no cars of the booked type available. Although we weren't happy about it, the given car was newer and could still fit our luggage, so we accepted it. During this trip, we rented cars from three different companies and encountered issues each time. This was the least problematic experience.

Proactively helped solve the credit card issue by accepting cash instead.

Waited over an hour to get picked up by the shuttle...quite stressful as I had an appt.

Well done

The staff took some extra time to identify & track my booking but then made up for it by offering a tank full of gas

Appreciate the help on the phone to track my booking.

The service from the car rental platform itself is very good, but the service from Budget is particularly bad. They have few staff and the airport shuttle is infrequent. The attendant, a middle-aged Chinese lady, was extremely rude and only focused on upselling insurance and other paid services. She became very unfriendly when I refused.

カウンター女性スタッフは　丁寧で　英語が理解できない部分はパソコンで日本語に訳してくださり　とてもスムーズにレンタルできました。

返却時夜中の３時と言うこともあったと思いますが　スッタフが誰もいなかったため　３０分ぐらいうおうさおうしました。

Quite satisfied

Very unfriendly staff!

Ok service

No extra charges and the deposit refund was quick. Limited car selection, mainly Chrysler and Dodge, no Nissan.

For Fiesta driver side mirror shakes/vibrates at freeway speed. This isn’t unique to this particular vehicle - but a design issue.

Remove requirement of Gold status and Immediately Allow use of points.

Excelente calidad del vehiculo

Muy fácil y excelentes tarifas

Both pickup and drop-off were very convenient, and the customer service staff were very friendly.

I don't know how much more unhappy I can be with this company. I tried to extend my rental on the internet, and by calling no one would ever answer the phone, and it seems they closed out my rental contract early even though I didn't bring back the car. Not to mention there were several errors on the paperwork such as the spelling of my name, the city and state I am from on the license and my email address being wrong.

Everything on your platform is always wonderful. I have always had a great experience with you guys

Gave us car which was class lower

Thanks for extra fiscounts

They gave me an upgrade, which was great. The Lyft experience to the location was a hassle, but that's an LAX issue. Otherwise, the experience was great.

I ordered Jeep Grand Chorkee or similar but I received the car with lower class. For Jeep Grand Chorkee Alamo wanted to charge me additional very high fee.

very nice !!!

very good!!!

There weren't many people in line. Initially, they wanted to upgrade my car, but the price increased by 20%, so I reverted to my original booking. They asked if I wanted extra insurance. After I declined, they didn't push further and quickly processed the paperwork for the car. Overall, the service was pretty good.

The counter staff explained everything clearly and provided a GPS device. The GPS had free Wi-Fi and calling features, which were great! Except for the fact that the navigation wasn't very precise, it was convenient to use.