LOS ANGELES CAR RENTAL REVIEWS

No one was there to pick us up at the airport, and we couldn't get through on the phone. Eventually, we found a small alley and luckily met a Chinese person who helped us contact the rental company. The car we got was not the model we had booked. I will never book with small Chinese-run rental companies abroad again.

First time using international car rental, Hertz's service was excellent and very satisfying.

Counter staff tried so hard to sell me extra insurance liability. He said that easyrentcars.com liability protection does not work and they did not see it in the system.

車両については問題無かったが、返却後、認識しない費用が請求されました。 予約時点では安全タイプを選択しており、新たな保険を加入する考えは有りませんでした。説明を受けた記憶も認識もないので、現在、カスタマーセンターが交渉中です。

認識しない費用請求に対して、先方と交渉をして頂いていますので、交渉結果を踏まえて改めてレビューします。

Excellent

I had to wait in line for 20+ minutes to see a rental agent to complete the rental contract. I rent cars for business trips and speeding through the rental process is important. I’m a Budget Fast Break and a National Emerald Aisle member and can get in and out of the rental lot quickly. I’m a regular renter through Easy Rent because you survey many rental agencies and get the best price, but I don’t like how long I have to wait at the rental counter. Could Easy Rent devise a way that regular Easy Rent customers could be expedited in the rental lines?

Not bad There was an attempt to upsell insurance when renting the car

Forced to buy insurance, otherwise no car.

I had to wait in line for an hour, which was a bit long. Also, the car rental company in Los Angeles was very sneaky. Despite me saying I didn't want any additional services, they added an extra charge, which I didn't notice until I drove off. The next day, I called the rental company's customer service to have them contact the LA branch to cancel it, but they said it couldn't be done. Eventually, I called Budget customer service myself and got it canceled.

A very professional car rental company with excellent service.

Solid cast for a great price. Shuttle service was quick and staff was friendly. I can recommend them.

Good deals, easy booking.

The car rental company said that renting through other platforms requires an additional $300 fee. It's basically a scam.

Tried to upsell the insurans, which was very upsetting. Took more time to pick up than expected. Otherwise, the service was smooth and easy..

Brilliant service no hassle car was ready for pickup

Best website for rent a car

予約通りの車ではないですが満足です

現地とやや価格がちがう

Upon arriving in Los Angeles to pick up the car, we had booked a 7-seater Mercedes GLS SUV, but when we got to the Hertz rental point, the staff clearly told us that the system showed we had booked a 5-seater Mercedes GLC SUV. We had five people in our group, four adults and one child, plus three suitcases, which the Mercedes GLC could not accommodate. The staff insisted that their system showed our booking was for a 5-seater (even though we had a printed reservation for a 7-seater large SUV, the Mercedes GLS). Eventually, we paid an extra $400 to upgrade to an Infiniti QX80 (the rental platform's customer service agreed for us to pay the upgrade fee first and take the car to avoid impacting our schedule, and they would handle the coordination later). The staff also provided a handwritten note explaining the situation. The whole process took about two hours.

Every things when well is a good place to rent , car or van thank you

EasyRentCars is good price

Simple process, as the insurance coverage was comprehensive, just swipe the card, grab the key, and go.

I rented a car for a day through Wuzuche, but I didn't expect LA traffic to be so bad. I returned the car three hours late, including the time to refuel, and was charged a total of $169.46. I don't understand why. They said if you return the car an hour late, they charge you for an entire day, which is around 400 RMB. The charges were unreasonable, and there's no Chinese customer service, so communication was difficult.

The car was in a very good condition, it doesn't have a smell which is what I hate with rental cars. Yesaway has very good deals, didn't spend to much on a 2 weeks rent. Loved the experience, we will come back to them agaim.

Love this app, had a great deal during the time we rented. I will use this app again.