LOS ANGELES CAR RENTAL REVIEWS

Counter staff member was not helpful at all I questioned him on a number of things regarding the extra insurance payment he said was essential and he wouldn't release the car with me paying for it. After offered me an upgrade and I refused, he then gave me a Mitsubishi outlander which is a much smaller vehicle than the Ford Edge. When I asked what else was available he said. Nothing. Simple one word answer.

Gave me a free upgrade and a wide variety of SUV's to choose from. The guy at the counter did try to fleece me but besides that, the whole process was smooth. Enjoyed the car and the drive.

Much better deal than on the other websites. Definitely going to check here before trying out the other websites.

They were excellent to deal with. And provided great quality cars

The platform was easy to use for booking the car

Could have more staff at counter. Anyway you were better than the rest

Waited for almost 2 hours to get my rental. Staff was unapologetic and not helpful. Took 30 plus minutes to return. I will never ever rent from them again. There were also hidden costs and I ended up paying more then what was advertised. Overall horrible experience!

Found the desk staff treated me like just another number and did not care. Choice of cars was excellent.

We waited for a long time to get the car, which was not the car we reserved. We reserved a mini van and ended up with a SUV with 3rd row seating after waiting for a very long time for a van. There were many other families waiting for a mini van as well but there were none available. We got tired of waiting as our visit was short in LA and we had much to do. We finally agreed to take a SUV just to get out of the Thrifty lot.

Booking was easy!

Staff was a bit unprofessional, but they got the job done

The car was fine ( engine light came on was a little worried ) other than that everything else went smoothly . Great staff , super helpful and really nice .

Keeping beating competitors pricing !

Overall satisfied, the car was new, easy pickup and drop-off, slight wait for airport pickup.

N/A

I rent cars often when I travel And the service I got this time at dollar in LAX was extremely nice They gabe me a nice upgrade and the staff was really friendly... loved it will definitely recommend to my friends

Really like how easy and convenient your app is and I loved the coupons and I definitely recommend my friends to use easy rent cars on there next trip

Upgraded at the store to a full-size car, but didn't get the model I wanted.

Pretty good.

Vehicle had a strong scent of marijuana!

The first car had some issues, but it was promptly replaced with a new one.

The car was in poor condition, so I returned it early. They didn't follow the rules. I rented the car for 5 days but used it for only 2 days and communicated in advance about the early return. However, they didn't refund the fees based on the number of days used. The fuel policy was the same; they gave me the car with less than a half tank, claiming it was 49%. I returned it with a full tank, but the refund for the fuel was definitely less than half a tank. I was too lazy to argue with them and, seeing that they refunded part of the cost, I'll give them 2 stars.

ACE is great! The only issue is the email provided for pick up location by EasyRentCars.com was not updated to ACE’s new location. Therefore, what should have been an easy 10 minute ride to get to ACE from airport shuttle took well over an hour and cost me an Uber ride because ACE’s pick up information was the old address and old shuttle that is now just a city shuttle that took us way out of the way and dropped us off in the middle of nowhere with no easy transportation access!

Waited to long for shuttle to pick me up, waited to long inside FOX to get vehicle, vehicle was dirty. Waited to long for shuttle to pick me up and bring me back to airport. Just terrible. !!

Great service, the Mercedes picks you up and drops you off right outside the terminal.