PARIS CAR RENTAL REVIEWS

La voiture avait plusieurs dommages non répertoriés sur la fiche de prise en charge. J’ai dû demander une inspection avant le départ.

There is no way to communicate with them France Hertz because some problem in their call routing process. Informed India Hertz and US Hertz too. But they could not help. Also road side assistance there is no response in France

The location in Terminal 2 at CDG was a bit hard to find, perhaps because I was picking up at 8:00am, and the counter in the terminal wasn't open, so I had to go outside. However, general directions are given to how get there, and I was able to find it and had a smooth experience after that. Terminal 1 is a little more congested and hard to navigate, but all the staff was friendly.

Booking was fine- the app frequently logs you out and is not smooth, so hopefully they'll work to make a smoother user experience.

Apart from a bit of confusion regarding the rental insurance, everything else was excellent.

Car was fantastic. The pick up process took longer than expected as our flight was late but the staff was extremely helpful (offered us coffee too ! ) Highly recommended!

Very easy to book, great job as explaining the different add ons without trucking you into pre selecting any of them. Great rewards and referral program as well. Highly recommended!

The staff at the rental company were friendly, but they kept trying to sell insurance repeatedly.

The counter staff sold us and upgraded our booking to a "more econonical" car for an extra 6€ per day. The car we got was new, bigger and spacier, but far from economical. We drove around 450km and we needed to tank 51l of petrol. That is 11,33l fuel consumption per 100km. We felt mislead by the counter staff. Moreover, the car had very bad sound insulation. On an open highway, it was so loud inside the car that we couldn't talk to normally each other or listen clearly to the radio. Lastly, the garage for drop-off is very dirty and there is no elevator to go back to ground level (from -4 level). We had to take dirty stairs with insufficient lighting where homeless people sleep in order to get out of the garage building. Not a very pleasant experience.

Easy booking

The car was good but luggage area was difficult getting a large case into the back seat of a two door car.

Easy to find. Very helpful

tout etait parfait ;Merci!

I mentioned many times at the counter that I had already purchased comprehensive insurance from my home country, but they kept trying to sell me their glass and commercial insurance. They wouldn't give me the keys, saying we needed that insurance to cross into Belgium. We had no choice but to buy it. Initially, they said it would be 65 euros, but with taxes, it ended up being over 80 euros.

When renting cars from other places, they always give confirmation receipts. Here, there's none. Is it to force us into buying additional insurance? I clearly stated when picking up the car that I didn't need extra insurance, but still got charged for it after returning the car!

We received different car then what we booked, smaller in size and caused issues with luggage. At drop off Hetz staff member was very unfriendly and rude, wasted over 40 minutes with this guy.

Very friendly staff

A terrible car rental experience. Because we had a lot of luggage, we specifically rented a Volvo V90 Station Wagon (810 per day). When we arrived, they said they didn't have it, and the only automatic car available was a BMW 3 Series. They told us to take it or leave it. I was instantly frustrated! Later, they said they had a manual SEAT SUV (other rental websites offer it for 300 per day). You can imagine the disappointment of swapping a luxury brand flagship like Volvo for a budget brand manual SEAT. The staff insisted they were of the same level, OMG! Finally, they said they would refund 88 euros, not because of the downgrade, but out of sympathy for me. Since my other credit cards were out of money, I used an old credit card at this shop. After a 6-hour self-drive, we arrived at our destination only to find that my card had been fraudulently charged 110,000 pesos in Argentina. I quickly called the bank to freeze the card and had to go to an ATM late at night to prove I wasn't in Argentina. It was definitely the staff who did it because he was the only one who had used my card. The next day, I had to report it to the local police. It was the most troublesome trip in my six years of driving abroad. I wonder if the car rental company can handle it well. If not, I'll post about this on forums like Tianya and ShuiMu Community!

The car changed from VW-TROC to JEEP Reneger.. it was Ok

Thanks they support well.

Oui , je suis arrivé 20mm en avance j ai donc attendu 15mm, le service d Alamo est a recommandé

Nous avons peiné à trouver le comptoir, apres 8h de vol, ce n'est pas agréable de courir dans l'aéroport. cependant nous avons été très bien reçu et une voiture en lien avec nos besoins nous a été confiée. Un seul point au sous-sol ou une meilleure signalétique pour indiquer l'emplacement du comptoir serait bénéfique.

Plateforme ok et plutôt Claire à comprendre mais cela ne remplace pas le contact humain car nous avons bénéficié d'un autre type de véhicule plus adapté à notre séjour.

Only electronic signatures, no paper records. I bought full insurance from the rental car company through Zuzuche. However, the rental car company still asked me to purchase additional insurance, which I didn't quite understand and ended up signing for. Consequently, I was charged an extra one thousand dollars for insurance. Zuzuche later translated the insurance names for me. I don't understand Chinese terms very well, let alone French.

Overall satisfactory, but there are a few issues: 1. The rental fee and deposit are priced in euros, but the credit card was charged in dollars, increasing user costs. Although it's not much money, it's quite unpleasant. 2. After signing the paperwork, the car was supposed to be in the lot, but the lot staff said it wasn't there. We had to argue and wait for nearly an hour. Very dissatisfied. 3. After returning the car, I received an email about a charge for a traffic violation, but it did not specify the time, location, nature of the violation, or how it was handled. Frustrating.

RAS avec le service sur place à PARIS Orly.

Facilité de réservation, prix clair et sans mauvaises surprises. RAS.