PARIS CAR RENTAL REVIEWS

La voiture était très bien et les employes du bureau très agréables et avec bon attitude. Mais on a passé plus d'un demi-heure à chercher le bureau de location. Ils n'ont pas du signalisation dans la gare .

The reserved car model was not available, and they suggested another model at a much higher price. If you don’t speak the language well, it's easy to get confused. They didn't personally show the car and didn't inform about nearby gas stations for refueling when returning the car.

Low efficiency and poor English proficiency. The main issue was that the staff used both soft and hard tactics, even resorting to threats and deception, to forcefully sell their own insurance products. There were many communication barriers created by them. Overall, it was a very unsatisfactory car rental experience.

will never book with them

Communication through Google Translate with the staff was fairly smooth

Defective, damaged, unclean car - Renault Trafic 1. gas/clutch exhaust was coming inside the car. The car was not checked, it was supposed to be fixed first. while driving a smoke was coming from the engine, and was going inside the car. as a result plans were cancelled for the trips with car. 2. the car was damaged, front bumper was about to fall off (see pictures), a lot of big dents and scratches on the car. 3. was not clean at all, as if it was just given to us from previous rent. Bad customer service 1. spent half of the day dialing customer service, dialed 2 for van and trucks and refused to customer service, told us not to call this number, and everyone would refuse service. Finally when managed to call manager was only refunded the days for not using the car and offered no upgrades, or contract cancellation. Worst towing experience: took us 2 hours 1. we could only manage to get Renault towing service the next day and the guy comes out and blames us in French that we ruined the car and we do not know how to drive manual. He did not understand that we were given a car like this in the first place. I was able to get a policeman to explain him that it was not our fault. The only outcome: got refunded the days we did not use the car and a ride to nearby Avis in the railway station. Second car given was fine, and it did not have the above mentioned issue.

The car is very bad and broken.

Excellent

Customer service and queue time were acceptable, but the wait time for picking up the car and the efficiency of the staff were too low.

Professional

Car not the one ordered Paid extra for no excess insurance but was expected to pay €1900 because not taken out with Europcar Billed for petrol on return even though car was full tank

Poor after-sales efficiency and arbitrary charges.

Renting a car in Europe is not as convenient as in the US. Most people drive small cars like Peugeot, Citroen, and Fiat, which have very small trunks and narrow seats. Considering I had 2-3 large pieces of luggage, I rented a Citroen station wagon, but they gave me a Ford station wagon with over 70,000 kilometers on it. I refused, then they offered me a Fiat with 25,000 kilometers. I insisted on a car with no more than 2,000 kilometers. They said they had none, and told me to just find any car in the parking lot and drive it. Eventually, they brought in a Ford station wagon with 500 kilometers, which uses diesel. Fuel cost was about 1.5 euros per liter, and I spent 130 euros on fuel for the 1200 kilometers. The car was thoroughly inspected upon return, and they held a deposit for several weeks before returning it. They also made me buy additional insurance at 29 euros per day on top of the basic insurance.

Inefficient

great staff. Good customer service. good car quality.

The service was very enthusiastic, their English was good, and they patiently explained any fee-related questions.

There were issues with coordination.

The entire car rental process was quite smooth. They recommended buying full insurance multiple times, but it wasn't a big issue.

The car rental company refused to accept insurance from the credit card and kept persuading us to buy their insurance.

All it's ok But Waiting more thé 40 mn it's notre nice when you arrive after 5 hours if fly